Known Participant

P: LrC<>Lr iOS: Error 19650929 when opening on iOS after app update

Forum|Forum|3 years ago
June 28, 2022
28 replies
12524 views

Since at least June 19th—shortly after the release on Lightroom 7.4.0 and 7.4.1—Lightroom for both iPadOS and iOS frequently start with the following error:

"Lightroom detected an issue, please quit and restart the app to resolve. Error code: 19650929"

As a result of this, I have been unable to effectively use Lightroom on either my iPad or iPhone for a week. (My iPad is my preferred Lightroom device.)

Troubleshooting Steps

Restart Lightroom: This will typically throw the error again, although occassionally it loads successfully. I often need to restart the app 5+ times before it will successfully load.
Restart i(Pad)OS: No different than just restarting Lightroom.
Reinstall Lightroom: This will load successfully, ask me to login, and then begin synching my photos. The next time I start Lightroom, however, I will typically get the error. I've done this around ten times on my iPad.

Technical details

iOS

iOS version: 15.5 (19F77)
Device: Apple iPhone SE (MLMC2LL/A)
Network: WiFi

iPadOS

iPadOS version:
Device: Apple iPad Mini 4
Network: WiFi

Lightroom

Subscription: Photography plan (20GB)
Synced Photographs: 68,064
File Format: RAW (CR2, DNG)
Sync Format: Smart Preview
File Source: Lightroom Classic (via synced collections)

Show previous replies

M

milana_0113

Participant

Olá pessoal!
Meu app do Lightroom não está abrindo no iPhone. Aparece a msg:" o Lightroom encontrou um problema. Feche e reinicie o aplicativo para resolver. Código de erro: 19650929"

Eu já fechei e reiniciei o app e não adiantou nada.

E reiniciei o celular tb e nada...

troquei de celular recentemente... primeira vez que entro usar o app após a troca.

Estou preocupada pq uso muito o app para trabalho... alguém sabe como posso resolver?

GoldingD

Legend

Moderator, can you relocate this discussion into the correct community?

G

guada1201

Participant

I got the same issue since today. Could you help me?

S

steveinseattle

Participant

Uninstall, then reinstall resolved for me

S

steveinseattle

Participant

Same issue on brand new iphone. Non-trivial cloud library and LR for iOS has this error on first startup.

Closing app or restarting device doesn't help

K

kyleh98548143

Participating Frequently

@jeff34835774gmhk, not to my knowledge. I stopped using Lightroom on my iPad a few months after my last response below because I didn't have a strong need for it.

J

jeff34835774gmhk

Participant

I am having this issue as well. Has there been any resolution?

D

Danielle38067413ayhl

Participant

June 2024 and still having this issue. Any fix yet?

J

Jessica Hosey Imagery

Participant

I am having the same issues as described. Are there any known fixes to this issue? It seems the lightroom mobile synchronizing has been a significant challenge especially in the past couple of weeks.