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Participant
December 22, 2022

P: LrD Stuck asset: "NeedsDevelopXmpDownloaded"

  • December 22, 2022
  • 7 replies
  • 3335 views

Hey 🙂 I am stuck for a few days on "Syncing 1 item". I have tried a lot of stuff recommended here on forums, like:

- catalog re-download

- restarting

- filter by syncing items (empty)

- checking deleted folder (empty)

 

In a diagnostic report, under in Syncing and Error Assets it says: "NeedsDevelopXmpDownloaded" for one image that is not present in the catalog. It is same for my Windows and macOS catalog.

 

Any ideas?

This topic has been closed for replies.

7 replies

mjhardy4444
Participant
July 12, 2024

I finally found a fix for this with the help of adobe support.  Go here:

 

https://lightroom.adobe.com/

 

Expand All Photos and look for Sync Issues and Deleted.  I Permanently Deleted a few images that looked suspicious and it kicked off my sync again and everything worked.

Rikk Flohr_Photography
Community Manager
Community Manager
April 18, 2023

Greetings all,

 

Updates for Adobe Photography products have been released.  The April 2023 updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience.

Rikk Flohr: Adobe Photography Org
Rikk Flohr_Photography
Community Manager
Community Manager
March 6, 2023

As an FYI, someone moved this post to Lightroom Classic. I have moved it back to Lightroom Ecosystem.

Rikk Flohr: Adobe Photography Org
Rikk Flohr_Photography
Community Manager
Community Manager
March 6, 2023

I've tracked this back to an existing bug that should be fixed in the next release.

Rikk Flohr: Adobe Photography Org
Rikk Flohr_Photography
Community Manager
Community Manager
March 6, 2023

Personal Support is contacted through Adobe Customer Care: Click on the live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chat bot.

Can you provide the following: 

Mac OS Version number:
Windows OS Version number:
Installed Lightroom Desktop version number(s):

Also, please review your account at https://lightroom.adobe.com 
Do you have this album and empty thumbnail? 

 

 

Rikk Flohr: Adobe Photography Org
ekajikAuthor
Participant
March 6, 2023

guys, wtf, I am paying for that product and there is no support?! is there some other way to contact support? 

johnrellis
Legend
March 6, 2023

"is there some other way to contact support?"

 

Go this page:

https://helpx.adobe.com/support.html

 

Find Contact Us at the bottom right of the page and click Start Now:

 

Type "Talk to an agent".

 

 

 

Inspiring
December 22, 2022

For some weeks I have been suffering a repeated problems between two Win11 PCs (Desktop and laptop) both running Lightroom Desktop. What happens is that I edit a batch of images (.CR2 Canon images) on (say) the desktop. Later I review them on the laptop and maybe decide to tweak an image a little more. More and more often, I am presented with "Waiting for settings. This photo is missing updated settings from <name of desktop PC> at <date and time>. Open Lightroom on that device to have edits synced". Sometimes it's the other way round - desktop PC is waiting for edits on laptop.

 

This will happen even if I have the two PCs next to each other, both with LR running and on the same network. If I (for example) change the rating of an affected image on one PC with both copies of LR running, that change will be synced to the other PC in a minute or two - it works in either direction. However, for that image the edit settings will never be synced again. The only solution I have found is to delete the image, then permanently delete it, on both devices (the deletion will not be synced), then re-import the CR2 and start all over again with it.

 

I have tried uninstalling Lightroom on both PCs, then removing all traces from the AppData folders and the registry before reinstalling. I always check to ensure syncing is complete before exiting Lightroom. In any case, though, I can see syncing is happening in real time, because changes to flags and ratings are synced almost immediately. Edit settings are not.

 

I have reached the stage where I only edit using the desktop PC, because I know what will happen if I start using the laptop - it may work for a few images, but soon I will waste an hour of my time getting an image synced. This makes a nonsense of the Adobe Cloud system. Please - what is going on here?

Inspiring
December 30, 2022

I would be really interested to know whether anyone connected with Adobe has any comment on this problem. It has just happened again. Foolishly, last night I made some changes to an image on my laptop. I made quite sure everything was synced before closing Lightroom. I checked the image in the online version of Lightroom - the new edits were there. This morning I opened Lightroom on my Desktop and went to have a look at that image, and there it is - "Waiting for settings . . .". I can't do anything with it (the "Reset" option doesn't do anything). I can see the image in the online version of Lightroom, complete with the edits I made last night, but I cannot see it on my PC.

 

What is going wrong here? I have been using LR Desktop for years - this issue has only cropped up in the past couple of months,