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Yngve24634556cql7
Participant
May 28, 2022

P: Missing CR3 file extension

  • May 28, 2022
  • 6 replies
  • 306 views

I have an issue when downloading a CR3 file with the "Lightroom for Web" on a Windows PC.

I run Windows 10.

 

When the file is downloaded it has lost its extension. For example file XXX.CR3 will only be XXX.

Other file types like JPG works fine.

 

This topic has been closed for replies.

6 replies

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
June 14, 2022

Greetings,

 

Updates to the Adobe Photography Products were released on June 13. The update contains a fix for this issue.  Please download and the latest version of your application via the Adobe Creative Cloud Application or your respective device app store.

If you do not see the update (Mac and Win) you can refresh your Creative Cloud App with the keyboard shortcut [Ctrl/Cmd]+[Alt/Opt]+[ R ]. 

 

Note: App store availability can take several days for the update to appear and be available. 

 

Thank you for your patience.

Rikk Flohr: Adobe Photography Org
Y
Yngve24634556cql7Author
Participant
June 3, 2022
Sorry, the problem remains

MVH,
Yngve Sunnanbo
m +46708250097
Jim Wilde
Community Expert
Jim WildeCommunity Expert
Community Expert
June 3, 2022

No joy here, Rikk. Still missing the CR3 file extension.

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    June 3, 2022

    Give it a try now and see if is working.

    Rikk Flohr: Adobe Photography Org
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    June 1, 2022

    Updating status to investigating. Assign bug number

    Rikk Flohr: Adobe Photography Org
    Jim Wilde
    Community Expert
    Jim WildeCommunity Expert
    Community Expert
    May 28, 2022

    Yes, I can see the same problem on both Windows 10 and MacOS. It seems specific to CR3, certainly CR2 is not a problem and nor is DNG (though I haven't tested other raw files types).

     

    So I would agree that it looks like a bug, the workaround for now would be to rename the downloaded file to add the file extension (but not a great solution if downloading a lot of files).

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