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October 26, 2020

P: Mobile: Canon .CR3 RAW files appear square in card import screen

  • October 26, 2020
  • 2 replies
  • 492 views

Hi,


I use Lightroom on my iPad Air 4th gen to edit my Canon EOS R’s .CR3 RAW files.


When I connect my SD card reader to select pictures for importing I see the pictures as squares instead of the correct aspect ratio in this screen. When I zoom in they look stretched in length and hard to see select them correctly. I don’t have the same problem with other Canon camera’s .CR2 files or even JPEG files from the EOS R.

 

Can anyone advise me on a possible solution or can this be fixed in the next update please? I am hoping to upgrade to R5 soon and edit mainly on Lightroom with my iPad and this is going to make my life difficult if it won’t be fixed soon.

 

Thanks

 

Tolga

 

 

This topic has been closed for replies.

2 replies

Rick Spaulding -
Legend
December 9, 2020

@Takmen 

Updates to the Adobe Photography Products were released and include a fix for this issue. Please install the December update, restart your system and verify you are no longer experiencing the issue. Thank you for your assistance in reporting, providing additional information and, most of all, for your patience.

Rick Spaulding -
Legend
October 27, 2020

Thank you for bringing this to our attention. I was able to reproduce this and have filed a bug. We will post any updates to this thread.