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90 replies

Participating Frequently
May 17, 2020
Nope.
Participant
May 17, 2020
Are you using 2 or more linear gradient filters (regardless of presets)?
Participating Frequently
May 16, 2020
I’m not using any presets and it’s still happening to me.
Participant
May 16, 2020
I think I managed to narrow down which photos this seems to  happen to.

This happens only to photos on which I used a preset which has 2 or more linear gradient filters. It might be other types of local adjustments, but I haven't checked.

  • The moment I loaded the attached preset (which has those) the picture stopped being shared correctly and started showing the T20200121 error.
  • I then undid the preset and made other manual adjustments - it went back to showing up ok on other devices.
  • To see if that was preset-related or something to do with the gradients I then manually applied 1 gradient filter - showed up ok.
  • Added another gradient filter - error T20200121.
  • Removed that gradient filter and remained with only one - shows up ok.
  • Removed THAT gradient filter - still ok.

So it sure seems like the second gradient messed things up.

Hopefully that could somehow help narrow down the issue and create a fix.

Here's the offending preset:
https://www.dropbox.com/s/urxcfg4qy2swj7r/problempreset.xmp?dl=0

Thanks!
Oded.

Participant
May 16, 2020
Doesn't work...
Inspiring
May 12, 2020
Nope. Doesn't work. I am receiving this error message on about 25% of the photos in my library. 
Participating Frequently
May 12, 2020
No, signing out doesn’t clear the error. I’ve even uninstalled and reinstalled the app and that didn’t work either.
Rikk Flohr_Photography
Community Manager
Community Manager
May 12, 2020
Greetings, 

For those of you still experiencing this error. If you sign out of the app and then sign back in does the error clear?
Rikk Flohr: Adobe Photography Org
Inspiring
May 9, 2020
I've been having this problem for what seems like ages. Any fixes yet? It's extremely inconvenient because I can't use a watermark from Lightroom CC on my mac. I can only save the image with my watermark from the mobile app. So when I can't load the image on the mobile app, there's no way to watermark it. 
Inspiring
May 9, 2020
Same issue, but only for random photos. 99% of my photos will load in the Lightroom CC mobile app, but a few will not. This has been a problem for FOREVER. When is there going to be a fix for it? I have also noticed that the problem is worse when I have both my mobile app open and Lightroom open on my home computer. Sometimes pics will not sync, instead they just randomly disappear, making me have to re-edit them again. 

I have uninstalled and reinstalled the latest version of the mobile app. I have no problem syncing photos on my mac, just my iphone 7.