P: Mobile: Offline export fails despite having “stored locally”

No, same number through all the apps, so reinstalling Lr on the phone helped. My bad, my reply wasn’t clear at all.
But still, I can’t explain why both devices claimed to be “synced” wile they were not. Also, the previously wrongly empty collection is now synced correctly.

Are you talking about “cloudy” desktop? If yes, that’d be, at least to my knowledge, the only option to check this, but seeing how buggy sync already is, their is no way I’m going to throw another app into the equation. One a don’t care about and won’t use.

Sorry....does that mean "the same number of images that was showing before deleting and reinstalling the iPhone app", or does it mean "the same number of images as Lr Web and Lr Desktop and the iPad". I assume you mean the first, in which case I'm out of ideas and I think you'll need to wait for Rikk to get back to you. It does sound as though something isn't right syncing-wise with your account.

Regarding the filter for originals in the cloud, the Sync Status option on the Lr Desktop's Filter Bar will give you some of that information, i.e. it will allow you to filter on the "Synced and Backed Up" category, which really means "originals which have been uploaded (and backed up) and which now count against your cloud storage allocation". It won't, however, give you the total megabyte count.

After reinstalling LR on my phone, they show the same amount of images. Back to square one...

Syncing has always been buggy between Classic and cloud. The number of sync images does not match: LR, iPad and web has exactly the same amount of images (excepted for a couple of videos, because they are not synced) but iPhone has MORE images, despite being the device where the images in that album are missing.

This is madness and I’m extremely careful to sort my images very carefully: the only raws reaching my iPad are in a well separated folder and once synced in Classic, removed (from the cloud) before synced back as smart previews. I always check my storage quota to make sure I haven’t left any raws in the cloud AS THERE IS STILL NO FILTER FOR THIS (yes, I’m mad about this omissions bug!).

I’ll delete the iPhone app and sync it again to see what happens...
But apart from being one more example of buggy sync, this still doesn’t explain the export bug.

Thanks Jim, by the way!

Do the All Photos totals agree between the iPad and iPhone? If so, try creating a new album and adding those 8 photos to it to see if that change syncs. If the All Photos totals do not agree, then I'd guess Adobe will need to look at your account to see if they can find a cause for the syncing anomaly.

I do and it’s very interesting!
There is (another) sync bug!!

On web, everything is there:



On iPad too:



But on iPhones, album is empty!



Note that everything is synced correctly!

So this looks like yet another sync issue ?!

That's disappointing, I had hoped the re-install would have resolved the issue. Do you have another iDevice available that you could try, e.g. a smartphone?

I totally agree with your analysis.

1. Unchacking "store locally", clear cache and re-check store locally: I had already done it and didn't help
2. Same but with clearing cache on app level
3. Clear app : same --> fails
   

Thinking a bit more about your earlier post, I wonder if the clue might be the fact that exporting at 1024 works, but nothing larger does. I'm only speculating, but it may be that your local Lightroom app does not, in fact, have the smart previews downloaded (even though it indicates that it has).....so in that case all that would be available on the iPad would be the "local preview" which is used for general browsing. I don't know for sure the size of those local previews, though I wouldn't be at all surprised to find that they are 1024 px on the long edge. So that export would work, but anything larger wouldn't.

Again, it's just speculation....but in your situation I'd certainly be trying to turn off the "store album locally" option for that album, then clearing the cache for the same album (and maybe also using the global Clear Cache option from the Local Storage tab in Settings), then trying again. If none of that worked, I'd delete the app completely (first making sure that there were no locally imported images which hadn't synced up to the cloud) and then re-install it. I've had to do that delete/re-install a couple of times in the past to clear up unexpected and difficult to fix issues....

Yes, the LR Web app only downloads at 2048 px when only smart previews are available in the cloud.

Indeed, I'm using an A7R III, but as you mentioned, as those are smart previews, it shouldn't have an impact.
So I tried to give it some time, and indeed, the blue message disappears, but the "failed to load the image" remains.

Of course, when online (Wifi enabled), everythings works as expected. Therefore, I assume there must be some kind of sync issue between Classic, cloud and mobile. Sync has been very unreliable...

By the way (but I don't think it's related), I've noticed on LR web the file size is limited to 2048 and not 2560. Not that it makes a huge difference, but still strange.