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Antoine HLMN
Antoine HLMN
Known Participant
October 31, 2018

P: mobile: Store locally does not work anymore (iOS)

  • October 31, 2018
  • 63 replies
  • 1644 views

hi,

The "store locally" function on iOS seems to be not working anymore.

The only way to get the counter increasing is by manually "load" a picture by opening it.

I have enough space on my devices, rebooted the apps, devices and tried on different networks. Any others having this issue?

Kr,

    This topic has been closed for replies.

    63 replies

    F
    FeedbackCommunityMember
    Inspiring
    November 14, 2020

    I am having this problem as well. Just spoke with support about it. All albums are stopping with one photo left. Its discouraging to see that 2 years ago this was a problem and it still hasnt been resolved. 

    F
    FeedbackCommunityMember
    Inspiring
    August 4, 2020

    Hi at all,

    after 1 year I still have the same problem named above. I am not able to store albums locally and completely on my iOS devices. My iPad and my iPhone download only a certain number of photos and stop without any obvious reason. Furthermore, devices stop at a different number of photos. Therefore, I conclude that not a single photo is the cause of the problem.

    I read all the replies above and none of the solutions are working for me. The problems occurred on different devices as well. For example, I just bought a new iPhone and the problem persists. I also deleted the Cache and tried to make minor changes on all photos (e.g., star rating).

    The albums (yes - the problem occurs regarding several albums), which I am trying to download only contain HEIC files from my iPhone and ARW files from my Sony alpha.

    Is there somebody else, who still has this problem? Or is the team still working on a solution?

    I have to say that I am kind of disappointed, since I am paying 10 Euro per month and one of the basic functions (offline availability of my photos) is not working.

    Thanks a lot in advance.

    Best,
    Dennis



    Antoine HLMN
    Antoine HLMNAuthor
    Known Participant
    August 15, 2019
    Seems OK Rikk, thanks
    C
    calumm67155754
    Participating Frequently
    August 14, 2019
    Only tablet for me as I do not use the phone for photo Lightroom.

    Kind regards
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    August 14, 2019
    Greetings all,

    Is there anyone on this thread seeing the issue on their phone or is it only on the tablet?
    Rikk Flohr: Adobe Photography Org
    C
    calumm67155754
    Participating Frequently
    August 14, 2019
    Thank you for the heads up, I have been waiting patiently for 4.4 as this is when I was advised the problem would be fixed.

    However, still the same problem remains, I did a fresh install and still no fix, the store locally hangs as usual.

    This is desperate stuff from Adobe! Since January and now will have to wait until the next update if even that is successful.

    However thank you for the follow up,

    Regards
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    August 13, 2019
    Lightroom for iOS version 4.4 was just released. Do you still have this issue after installing the update and restarting your device?
    Rikk Flohr: Adobe Photography Org
    F
    FeedbackCommunityMember
    Inspiring
    July 19, 2019
    Hi all, 

    Running into the same issues as stated above on multiple counts. 

    Device Model: iPad air II
    Mobile OS version: 12.3.1
    Lightroom version: v 4.3.2 55A26D
    Free Space on device: 120gb
    Number of images in your all Photos:783
    Status of sync (Cloud Icon) Synced and Back up

    Only download smart previews is off.

    All of my synced photos are from an iPhone 8 raw DNG or an HDR taken with the LR app. On wifi, only smart previews are loading, or the image is processed to it's original format temporarily. After the sync process nothing seems to be being stored locally.

    It will load the photo, process the preview, sync the original dng, and show a filled green check on the cloud (signifying a synced photo). But, when I turn off the wifi a sync error occurs, and the status is label as "thumbnail preview not editable".

    I attempted the workaround stated above, but no success. I would love some insight into other workaround or ways to make this work. 

    The syncing process works completely fine on mobile device (iphone). 

    F
    FeedbackCommunityMember
    Inspiring
    May 23, 2019
    Thanks Calum.  Appreciate the info.  This is very frustrating, but it isn't the first frustrating problem I have with Lightroom.  The "People" functionality is also dodgy.  It keeps asking me "is this the same person" and shows pictures of various things that aren't even people.  It thinks my daughter is "the same person" as everything from stain glass windows to animals to birds to clouds etc!  And even after you click that they're not the same, you get asked the same question over and over when you go into that section.  It doesn't seem to learn?  But this inability to "store locally" without wasting heaps of time could be the final straw. If it's not fixed soon, I think I'll just move to a different system.  (not sure if you've tried any others?)
    C
    calumm67155754
    Participating Frequently
    May 23, 2019
    Hi,
    It just happens I have raised another case with Adobe, I had my iPad replaced and ran a fresh install of the app - same problem.
    Yesterday I was following up with Adobe online chat who informed me they have identified the problem as XMP file not getting downloaded, I was informed they are working on a fix and will hopefully be rolled out in due course. Hope this info helps in the meantime with this incredibly frustrating problem.

    Regards
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