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Participant
July 13, 2021

P: (MS App Store Version) Message: Some photos were not added. Unable to copy file.

Hi, I've recently subscribed to Lightroom and am being met with this error message upon trying to import any images.

'Some photos were not added. Unable to copy file.'

I've seen 2 other posts on here of the same issue but the solutions posted there didn't work.

 

I'm using windows 10, imported the files from my SD card to my hard drive. I am then trying to import to lightroom from my hard drive.

 

Thanks in advance

이 주제는 답변이 닫혔습니다.

104 답변

analytical_interest157F
Inspiring
July 27, 2022

@reuben5C68 I found that using the web page version: lightroom.adobe.com always works (even during the days when any installed app didn't) so I suggest that you try it out. You may not be satisfied with the import speed (since it is a webpage, during the import, actual upload will be running) but I found it acceptable because I only upload 36-38 (one roll of film scanned) photos a time.

analytical_interest157F
Inspiring
June 4, 2022
Open Microsoft Store then search for Lightroom. If it says Installed, you
have the app store version.

Another way is to look at the app tray (lower right hand of task bar) to
look for the Adobe Cloud icon. If it's there open it and you'll see a list
of Adobe apps installed. If you see LR here, you have the adobe.com version.
Participant
June 4, 2022
Is there a way to see where I downloaded Lightroom from? I can’t remember
if I downloaded it from the Microsoft store or through Adobe.com
donnah64124159
Participant
May 30, 2022

I'm on Windows 11 build 22000.675

 

The idea that an OS upgrade made the difference make sense except - I was uploading files and getting the 3 at a time reponse. All I did in between was exit Lightroom and re-enter. Which is what I would do to get it to load 3 more files. And...it suddenly took all the uploads I fed it. No updates in between and definitely no reboot. It's been working ever since.

Julie k
Community Manager
Community Manager
May 30, 2022

Steph245..., please see the suggestion from Rikk in the green box near the top of the page to download Lightroom from www.adobe.com instead of the Microsoft Store. 

Julie k
Community Manager
Community Manager
May 30, 2022

Donna H, that's great news that this started to work for you recently. I am wondering if this could be due to an update of the OS. Would you mind telling us what version of Windows you're on? To find out, 

1. Click the Windows Start button in the lower left

2. Type "System Info" and hit Enter

3. See the secon line ("Version") in the System Information app that appears. For example, mine says "Build 22000"

 

Participant
May 30, 2022
De thanks Raymond. I’ll certainly try!

Regards, Martin Pr.
donnah64124159
Participant
May 30, 2022

The problem seems to have miraculously fixed itself. I tried all the recommended solutions and nothing worked. My version was fully updated. Even reloading the software. I finally gave up for a while because I was in the middle of a project and needed to just get the pictures uploaded. I ended up importing hundreds of photo's 3 at a time and then weeks later ...it worked. Very strange because I was uploading some pictures and it failed (as usual), I closed the software and reopened to try for 3 more and it took all of the pictures. Since then it has been just fine. Weird but since it's working, Im happy.

analytical_interest157F
Inspiring
May 30, 2022
One suggestion: it worked when the bug was still there (for me). Try to
open the webpage version of LR (lightroom.adobe.com) and import from there.
It certainly is slower but quite reliable, for me anyway.

Raymond
Participant
May 29, 2022

Hi,

 

I'm afriad the described fix did'n't work for me. LR is of the latest version (MACos) and so is the Creative Cloud app. Of 66 files (RAW) 11 will not be imported, whatever I do. I've tried it several times, including storing these particulary files directly on my hard drive and try to import them from there... the other 55 were important right away, without any issues.

 

Hope (another) fic will be available soon.

 

Thanks in advance!