Participant

P: No sync over cellular on Samsung Tab S7 FE 5G

Forum|Forum|3 years ago
April 12, 2022
16 replies
4783 views

I recently (had to) upgraded to a newer tablet because the old one was no longer going to work with T-Mobile. So, I moved my Lightroom mobile over to it and get a message that 'Syncing over cellular network is currently disabled. Tap here to change the settings.' So, I tap here and am taken to the preference menu. There is no sync options here. I have deleted and reinstalled the app, still, no joy.

While I sync over WiFi when available, when I am away from WiFi, I still need to be able to sync over cellular to edit, show clients, etc.

Other posts refer to a Cloud Storage and Sync option, but that is not there. Syncing over WiFi seems to work fine.

Thanks, Chris

Android

Show previous replies

F

Filipe30162494hn7e

Participant

We need an answer for this @Sameer K Thank you

A

angelac4632414

Participating Frequently

So, almost a year since I first reported this and still no fix. Just in March this year did it get moved to bugs. It actually started working on cellular, though still no option to select, then it stopped today. Deleted the app and reinstalled. No go. I have a bunch of photos to edit before Friday and I cannot do it remotely now and must wait until I am back in my studio. Tools are supposed to make my job easier instead I will be up all hours of the night to finish something I should be able to work on now. I am looking for another solution. Adobe used to be the best, but not any longer because they stopped trying.

M

mikeh26609914

Participant

There is NO OPTION to choose cellular.

Sameer K

Community Manager

Moving this to the bugs. Updated status to investigating.
Please upvote from the top (not my comment) if you also see the issue.

J

Joseph28271862l2ld

Participant

Are you guys seriously not going to fix this issue? Not a good look. Might cancel everything adobe if this lack of support is representative of how Adobe treats their customers!

Ranjisha Sengupta

Legend

Hi @Joseph28271862l2ld

Thanks for reaching out. We understand the concern and urgency. Which version of the application are you using? Please reinstall using the Samsung galaxy store and let us knoww if it helps.

C

Cosme286939286c72

Participant

I updated the app using the Samsung (Galaxy Store) App, but still the "Use Cellular Data" option is unavailable on my tablet.

Ranjisha Sengupta

Legend

Hi Chris,

Thanks for reaching out. We're here to help. Which version of Lightroom mobile and Android are you using?

In the preferences menu, the option "Use Cellular Data" is switched OFF or ON?

If it is OFF, please turn it ON because:

When you enable the Use Cellular Data option in the app preferences, Lightroom for mobile uses your cellular network's Internet bandwidth to:

Download an image for editing from the cloud when you open it in the Loupe view.
Sync any image adjustments or metadata changes to the cloud.
Upload any recently added images to the cloud.

However, if a WiFi connection is available on your mobile device, Lightroom for mobile prioritizes the WiFi connection over your cellular network's Internet connection.

Let us know if this helps.

Regards,

Ranjisha

A

angelac4632414

Participating Frequently

Thank you for the reply. I am on 7.2.1 Lightroom and Android version 11 on a Samsung Tab S7 FE.

There is no option to use cellular data. See attached. That is what is so strange.

Chris

A

angelac4632414

Participating Frequently

Anyone have any ideas how to tell this app to download from 5G as well as WiFi?

Chris

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