Skip to main content
A
aparadis.creative
Participant
May 20, 2023

P: "Not Backed Up, Corrupt Original" alert.

  • May 20, 2023
  • 9 replies
  • 3722 views

I have over 4000 photos showing the "Not Backed Up, Corrupt Original" alert, all the images are present on my drive and as far as I can tell, not currupt. Like others I have seen report this issue, my images are stored on a NAS, it is hichly impractical to store all these images locally.

Unless a solution is already out there, I am requesting a re-sync feature to be added to lightroom, as mannually deleteing and re-importing my images is incredibly time consuming/frusterating a leave room for error and loss of work. 

    This topic has been closed for replies.

    9 replies

    adrianLöw
    adrianLöw
    Participant
    October 12, 2023

    Hi, I updated Lightroom CC to 7.0 But I still have a very similar issue. Also I'm not able to add export the Sync Issues Log file as the interface changed. Thanks for your help, I have 19374 photos that have the "Not Backed Up, Corrupt or Missing Original", I'm using a NAS to store originals. 

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    October 10, 2023

    Greetings all,

     

    Updates for the Adobe Photography Products have been released.  The October 2023 updates contain a fix for this issue. 

    If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

    Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

     

    Thank you for your patience.

    Rikk Flohr: Adobe Photography Org
      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      Community Manager
      October 10, 2023

      Greetings all,

       

      Updates for the Adobe Photography Products have been released.  The October 2023 updates contain a fix for this issue. 

      If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

      Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

       

      Thank you for your patience.

      Rikk Flohr: Adobe Photography Org
        paul@owenstaylor.com
        paul@owenstaylor.com
        Known Participant
        September 15, 2023

        Hi,

        Where are we with fixing this issue? My Lr cloud account still has these 1850 images with the red error flag. Hoew should I be approaching this?

         

        Paul

          R
          Rodrigo26751102f86o
          Participating Frequently
          August 4, 2023

          Here you go:

           

          https://1drv.ms/u/s!Au8cS5rh8gsbmYcGfN1ke5rsAnBalg?e=8yIfER

            B
            Adobe Employee
            Brian Kruse
            Adobe Employee
            August 4, 2023

            @Rodrigo26751102f86o I am sorry to hear about your issue. I believe it is similar to the other issues reported on this thread. We believe we have identified the cause and are working on a fix. To help us confirm your issue is the same, may I ask that  you please generate a Sync Issues Report and upload that as well? 

             

            Thanks for your assistance and again, sorry for the issue you are experiencing,

             

             

              Rikk Flohr_Photography
              Community Manager
              Rikk Flohr_PhotographyCommunity Manager
              Community Manager
              August 4, 2023

              Adding Bug number - setting status

              Rikk Flohr: Adobe Photography Org
                R
                Rodrigo26751102f86o
                Participating Frequently
                August 4, 2023

                I have the same issue and could not find a solution here.

                  paul@owenstaylor.com
                  paul@owenstaylor.com
                  Known Participant
                  June 15, 2023

                  I just upgraded to Lightroom 6.4 (Desktop app on MacOS Ventura 13.4 ) and now I have 1,845 images displaying an error flag. Flag indicates that file is "Not Backed up, Corrupt, or Missing Original". Sync status on each of these images is Local: Smart Preview and Cloud: Smart Preview. I did not have an error flag prior to Lr 6.4

                   

                  To be clear I do NOT seem to be missing original files. I spot checked a few using meta data and all the originals are still in the cloud, no issues, somehow I now have a significant number of images that have both local and cloud sync status as smart preview and flagged with an error.  

                   

                  Appreciate any insight to fix. Thanks

                    Rikk Flohr_Photography
                    Community Manager
                    Rikk Flohr_PhotographyCommunity Manager
                    Community Manager
                    June 15, 2023

                    I've reviewed your post with our Dev team and they would like you to do the following if possible. 

                     

                    1. Close Lightroom

                    2. Reopen Lightroom

                    3. Navigate to one of the images with a bad status. 

                    4. Select it to make it the loupe image (error is present)

                    5. Create a diagnostic log: 

                     

                    For LrDesktop logs 

                    Go to Preferences

                    Account Section

                    Hold down the [Opt/Alt] key to make [Diagnostic Log] button appear.

                    Share that log with us.

                     

                    It should contain the details necessary to diagnose your issue.

                     

                    Thanks for your report. 

                     

                    Rikk Flohr: Adobe Photography Org
                    paul@owenstaylor.com
                    paul@owenstaylor.com
                    Known Participant
                    June 19, 2023

                    Thanks Rikk,

                     

                    I am attempting here to asttach a diagnostic log. Paul

                     

                    DiagnosticLog.html 

                    Terms & ConditionsAccessibility statement
                    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices