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FeedbackCommunityMember
Inspiring
March 21, 2019

P: Now takes 5 mins to load

  • March 21, 2019
  • 6 replies
  • 113 views

I have a fast work PC with CC installed and until recently all CC apps would load immediately. After updating LightRoom CC to version 2.2, the app now takes 5-10 minutes to load. Nothing has changed in the work environment. Any ideas?

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    6 replies

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    October 20, 2020

    Greetings,

     

    Updates for the Adobe Photography Products were officially released on 10.20.2020 that include fixes for this issue. Please install the most recent update and confirm that your issue is now fixed. Please let us know if you encounter any issues.

     

    Thank you for your patience.

    Rikk Flohr: Adobe Photography Org
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    March 22, 2019
    If you disable internet on your computer does it load more quickly?
    Rikk Flohr: Adobe Photography Org
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    March 22, 2019
    From 2.1
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    March 21, 2019
    What version did you have before? Did you update from 2.1 to 2.2 or from an older version to 2.2?
    Rikk Flohr: Adobe Photography Org
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    March 21, 2019
    Hi - no loading messages at all. I simply have an empty screen. So despite the app appearing to be live, I cant import any photos at all. The plus icon (top left) is grayed out and not responsive. Nothing has changed on my computer. Until the update to version 2.2, the photo library was immediately available upon opening the app. Now it takes between 5-10 minutes until the photo library appears and only then can I import new photos. I have read blog posts from earlier versions about changing various options in the performance menu - but in the latest version, most options are no longer available. It is really infuriating!!

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    March 21, 2019
    Do you see any loading messages during the time period? Is the app responsive during the 5-10 minutes or totally frozen?

    Does it happen every time you launch or just some of the time?
    Rikk Flohr: Adobe Photography Org
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