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R
rema2311
Participating Frequently
July 10, 2025

P: Photos show as transparency

  • July 10, 2025
  • 6 replies
  • 461 views

6 replies

R
rema2311Author
Participating Frequently
August 30, 2025

{"bug_type":"284","timestamp":"2025-08-30 16:59:56.00 +0200","os_version":"macOS 15.6.1 (24G90)","roots_installed":0,"incident_id":"B624177B-FA8E-4BB8-BB9A-29C7C2415787"}
{
"roots_installed" : 0,
"bug_type" : "284",
"process_name" : "Adobe Lightroom",
"registers" : {},
"timestamp" : 1756565996,
"analysis" : {"fw_power_state":0,"fw_ta_substate":{"slot0":0,"slot1":0},"fw_power_boost_controller":11,"guilty_dm":3,"fw_power_controller_in_charge":11,"fw_cl_state":{"slot0":1,"slot1":0,"slot2":0},"fw_perf_state_lo":9,"fw_ta_state":{"slot0":0,"slot1":0},"signature":659,"fw_power_substate":0,"command_buffer_trace_id":637629310,"fw_perf_state_select":0,"restart_reason":9,"fw_3d_state":{"slot0":0,"slot1":1,"slot2":0},"fw_gpc_perf_state":9,"fw_perf_state_hi":9,"fw_power_limit_controller":12,"restart_reason_desc":"CDM Kill timeout"}
}

R
rema2311Author
Participating Frequently
August 13, 2025

I installed Lightroom 8.5 - without change

R
rema2311Author
Participating Frequently
August 9, 2025

@Aleke 

sequoia 15.6 installed, Denoise still does'nt works, export to jpg with artefacts 

R
rema2311Author
Participating Frequently
July 29, 2025

I use also NIK Collection and Topaz DeNoise AI with GPU enabled - it works normally

Claire H.
Community Manager
Claire H.Community Manager
Community Manager
August 4, 2025

Hi @rema2311, Thanks for the update! Our team is still investigating the issue and will let you know when we have an update. Thanks for reaching out! ^CH

R
rema2311Author
Participating Frequently
July 10, 2025

Turn off GPU helps, but then denoise doesn't work.

Nothing changed.

Lightroom-Version: 8.4 arm64 [ 20250603-0500-10f89fb ] (Jun 2 2025)
NGL-Version: 1.41.0.11
WF-Version: 7.4 a9dfbad
VF-Version: 1.0.154
HIL-Version: 40501
CAI-Version: c2pa-c/0.6.0 c2pa-rs/0.46.0
PH-Version: 5.2.3

Betriebssystem: macOS
Betriebssystemversion: macOS 15.5 (24F74)
Anwendungsarchitektur: arm64
Computermodell: Mac16,13 / Apple M4
Anzahl logischer Prozessoren: 10
Für Lightroom verfügbarer phys. Speicher: 16 384,0 MB
Von Lightroom verwendeter phys. Speicher: 1 292,0 MB (7,8%)
Von Lightroom verwendeter Peak-Speicher: 5 561,0 MB
Cache-Speichergröße: 1 591,6 MB

Interne Camera Raw-Version: 17.4 [ 2271 ]
Maximale Anzahl Threads, die Camera Raw verwendet: 6
Camera Raw SIMD-Optimierung: Neon
Virtueller Speicher in Camera Raw: 3717MB / 6144MB (60%)

Anzeige: 2880x1800

Informationen zum Grafikprozessor: Metal: Apple M4
Grafikprozessordaten: geladen: Ja, unterstützt: Ja, Computing: Ja, Init.: I4_GPU4, Hardware: success, Software: success, al: Ja, dl: Nein
Medienfähigkeit des Betriebssystems: true

Anwendungsordner: /Applications/Adobe Lightroom CC
Einstellungen-Ordner: /Users/reinermattar/Library/Application Support/Adobe/Lightroom CC
Bibliotheksordner: /Users/reinermattar/Pictures/Lightroom Library.lrlibrary

R
rema2311Author
Participating Frequently
July 18, 2025

Ich habe noch immer keine Hilfe für mein Problem bekommen!

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
July 21, 2025

Hey, @rema2311. We've been aware of the issue since our conversation on Social media. The team is reviewing the available information. 

 

Thanks for your patience! 
Sameer K

    Noel Orridge
    Community Manager
    Noel OrridgeCommunity Manager
    Community Manager
    July 10, 2025

    Hi @rema2311, Thanks for reaching out! Sorry to hear about your issue.

     

    Could you please share more information, such as your system configuration (from Help> System Info> Copy and paste it into a text file and attach it to your response)? Since when did you start noticing the issue? Was it after an update to the application or the OS, any significant change in the setup, or after installing any plugins?

     

    While we wait, you can try turning off your GPU to see if that helps. Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

     

    Try resetting your preferences: To reset Lightroom preferences, you must close and relaunch the application while holding down specific keys. On macOS, hold down the Option + Shift keys while launching.

     

    Let us know how it goes!

    Noel
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