Skip to main content

3 replies

D
DerickthefoxAuthor
Participating Frequently
August 9, 2025

@Aleke thanks to u for the help. 

    A
    Community Manager
    AlekeCommunity Manager
    Community Manager
    August 7, 2025

    Hi @Derickthefox and anyone else affected!

    Support for the Samsung Galaxy S21 was added in ACR 13.2, but it looks like a 2023 update introduced the “Astro mode,” and we didn’t update support for that at the time. We’ve filed a bug and plan to add support in an upcoming release.

    Thanks so much for your patience!

    Alek

    *(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
      A
      Community Manager
      AlekeCommunity Manager
      Community Manager
      August 4, 2025

      Hi @Derickthefox, welcome to the community!

      Could you share a few more details to help us figure this out? For example, what version of Lightroom Mobile you're using, your device model, and the Android version. Does this happen with every RAW file or just certain ones? Also, what camera did you use to take the affected photos?

      And just to check, do the images show up correctly in your device’s gallery?

      Thanks so much!
      Alek

      *(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
      D
      DerickthefoxAuthor
      Participating Frequently
      August 4, 2025

      @Aleke i'm usain a s21 ultra, lightroom 10.4.4 android 15 and is with any camera in specific with astro mode in any durantion with the rest of raw doesn't do that

      A
      Community Manager
      AlekeCommunity Manager
      Community Manager
      August 5, 2025

      Hi @Derickthefox! Would you mind sharing a few sample RAW files so we can run some tests on our end? You can upload them to a file-sharing site like Google Drive or Dropbox, and just drop the public link in your reply.

      Thanks a bunch!

      Alek

      *(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices