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atles43128512
Known Participant
March 29, 2017

P: Sometimes deletes all metadata

  • March 29, 2017
  • 21 replies
  • 424 views

When editing pictures with lightroom app, I use a lot of selective edits. I save the picture to my camera roll on the iphone. I exit the lightroom program. Next time all of the metadata, or just the latest is deleted. Sometimes I just get the original picture and have to start all over again. I think maybe this is caused by me using more selective edits than is normal. Many pictures can be edited with no problem.

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21 replies

atles43128512
Known Participant
April 20, 2017
My preavious post was the version before the 11 april update of Lightroom. There have been some more fixes of the cloud synchronization. I will report if the bug is fixed or still there later.
atles43128512
Known Participant
April 20, 2017
Update: There are still some bugs in Lightroom, I think it is related to "save to camera roll". I think all the times that I have lost my editing, it is when I have saved the picture to the camera roll. Also it may have something to do with leaving the app WHILE the picture is being saved. So I get the copy of the edited picture on my camera roll, but looses all information in Lightroom.
atles43128512
Known Participant
April 5, 2017
Hi Rikk. Thank you very much for taking this seriously. I have updated to the latest lightroom app with the cloud communication fixes. So far it seemes to work much better. I hope and think the problem is fixed. I have not done very complicated local edits on the app yet, but it looks promising. Thank you!
atles43128512
Known Participant
March 29, 2017
Ok. Thanks. The moving dots have been moving all day. It did not help to restart the iphone. It seemes the pictures that I edit are copied to the web. When I da an edit, there is a plus sign on the cloud that goes away after a while. I guess that is when it is transferring data to the cloud. The problem I am talking about does not happen all the time. Just from time to time, but it is alway very annoying to have to start over again.
Rikk Flohr_Photography
Community Manager
Community Manager
March 29, 2017
No.  You don't need to check before closing the app. I was trying to give you some troubleshooting steps to follow so that we could diagnose what is happening on your images.  The edit should be stored locally. 

When the sync is complete, the moving dots should stop. 
Rikk Flohr: Adobe Photography Org
atles43128512
Known Participant
March 29, 2017
Ok. So when editing pictures on the iphone I always have to check if the edit is uploaded to the web interface before closing the lightroom app.

What if the app does not get contact with wifi or mobile, I think the edit should be stored locally meanwhile. If not, I have to always have cloud connection before using lightroom..

And the cloud symbol. The running dots are wrong right? It should stop.

Can you get some kind of log to read when something like this has gone wrong? User data...
Rikk Flohr_Photography
Community Manager
Community Manager
March 29, 2017
Atle, 

What we need to discover is:

1. Can you edit another image as you have in the past.
2. Verify that it syncs by going to the link and checking for the presence of your edits.
3. Find that image has reverted on your iPhone back to unedited (Without resetting the image). 

If you can produce an image that reverts after checking it in your cloud gallery, we need to get details about that image and the step-by-step process that created the loss of edits. 
Rikk Flohr: Adobe Photography Org
atles43128512
Known Participant
March 29, 2017
Yes I guess you are right, I am missing edit information. This is iphone 6. I am using the latest update of the Lightroom app. I am using wifi. I have blocked cellular data after I found out that Lightroom would use a huge amount of data. I see the edited images in the link, but not the one that was deleted. They are "raw"
Rikk Flohr_Photography
Community Manager
Community Manager
March 29, 2017
If I read this correctly, you are missing Edits - not metadata (Keywords, Captions, Flags, Stars, etc). 

What is your mobile device?  Model number?
Which version of the App are you running?  (About Lightroom?)
Are you connecting with Wifi or Cellular?
After editing a photo if you go to http://lightroom.adobe.com and log in with your Adobe ID, do you see the image there? The edits?
Rikk Flohr: Adobe Photography Org
atles43128512
Known Participant
March 29, 2017
It seems most of it. I edited one picture today. A lot of selective edits. turned off color. Then exported it to a picture. The next time I opened lightroom some minutes later most of it was gone. All selectives, it was color-image again. I think all the changes I did was gone and what was left was something I have done before. This has happened many times lately with different pictures. I put a lot of work into it, and then it is gone the next time. Also the cloud symbol has running dots all the time. That does not seem to be right, It seemes something is hanging in the communication to the cloud. I tried to restart the iphone, but still the running dots on the cloud.