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atles43128512
Known Participant
March 29, 2017

P: Sometimes deletes all metadata

  • March 29, 2017
  • 21 replies
  • 424 views

When editing pictures with lightroom app, I use a lot of selective edits. I save the picture to my camera roll on the iphone. I exit the lightroom program. Next time all of the metadata, or just the latest is deleted. Sometimes I just get the original picture and have to start all over again. I think maybe this is caused by me using more selective edits than is normal. Many pictures can be edited with no problem.

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21 replies

Rikk Flohr_Photography
Community Manager
Community Manager
March 15, 2019
Separate issue

Please reference the new conversation here: LIghtroom for Mobile: Metadata is deleted during swipe back and forth.
Rikk Flohr: Adobe Photography Org
Inspiring
March 14, 2019
I also have the issue that the meta info copyright in Lightroom mobile is delete in one synced directors when swiping the photo to the right and back to left. I can reproducing this for all photos in this special album. After each swipe to the right and back.
richhanz
Inspiring
March 7, 2019
I don't know if #1 has been solved, but it is there now. Reported at the dutch speaking NCN and I can confirm it.

Reporting link https://forum.nikon-club-nederland.nl/viewtopic.php?f=17&t=70837
richhanz
Inspiring
March 7, 2019
I don't know if #1 has been solved, but it is there now. Reported at the dutch speaking NCN and I can confirm it.

Reporting link https://forum.nikon-club-nederland.nl/viewtopic.php?f=17&t=70837
atles43128512
Known Participant
June 13, 2017
Hi,
The concrete bug with saving is solved, but Lightroom still losses all edit information from a picture  from time to time, so there is still something wrong there.

The bugs I have seem in current version of Lightroom for iphone:

1. Edits for a picture is sometimes lost. It may have something related to saving the picture. The SW team should log the command history to better find these bugs.

2. Some newly imported pictures will never load. There is a running circle (hourglass) going on forever. There should be a note what is going on and a progress bar. This may help to identify the bug.

3. There is a bug when cropping images, especially after rotating them. It is not possible to extend the frame to some directions. There is also something regarding the aspect ratio. A fix is to select custom one more time even if custom frame size is already selected.

Please have a look at these bugs. As I have mentioned, extended logging would be very helpful to identify the problems.

best regards,
Atle
Benjamin Root
Legend
May 18, 2017


Three times now after I've edited an image in LR Mobile settings disappear when I come back to LR Mobile. iPhone 7 fully updated, LR Mobile appears to be fully updated as well.
Rikk Flohr_Photography
Community Manager
Community Manager
May 18, 2017
Atle, thanks for those steps. I was able to duplicate what you are seeing. I will get a bug filed today. 
Rikk Flohr: Adobe Photography Org
atles43128512
Known Participant
May 18, 2017
Hi Rikk,

I have found the exact bug. When doing an edit and then "save to camera roll", "maximum available", it will delete all edit settings and local edits. If I first do a forced sync, the changes are saved. It would be very nice if you fix this bug, because it is a bit combersome.

I also see that sometimes when importing several pictures, It is difficult to start editing a picture. There is an eternal "hourglass" running. It would be very helpful to see if there is a hang-situation, or if there is something going on. a % progress bar with a comment would be very helpful. Also in order to check if there is a bug here as well.

best regards,
Atle
Rikk Flohr_Photography
Community Manager
Community Manager
April 24, 2017
Atle,  I spoke to the team and they had a couple of suggestions. 

The most likely cause is having the App going into the background without doing a force sync.  You can tap the cloud icon and press Force Sync to ensure data fidelity. Have you been doing this? 

Edits are saved when you move from one image to the next unless you do the force sync to intervene. If the app goes into the background before you do one of those things, it is possible for you to see what you are seeing. 
Rikk Flohr: Adobe Photography Org
atles43128512
Known Participant
April 24, 2017
Update: Using the latest update. Still seemes to be deleting edits when saving images to camera roll. 
Also hangs in eternity when opening some images that are imported in Lightroom.
Hope someone can look into these bugs. The program is not good to use at the moment.