P: Sound lost when downloading video from web (on iPhone)

Hello again @Fredrik266205518dxt 

Our developers are still working on a solution.  It took time to figure out the device settings required to reproduce this.  The problem does not occur with Sony A7IV 4K video, for example: XAVC S 4K, 60P, 200M 4:2:2 10-bit 

The problem was ultimately reproduced with 1080P video recorded as XAVC S HD, 60P, 25M 4:2:0 8-bit

Until a fix is ready on our end, two work-arounds I can recommend:
- record using alternate camera settings, like the 4K setting I mentioned above, or

- use a video encoder app like QuickTime to export a new version of the video.  I was able to confirm this approach will allow downloaded videos from LR Web to preserve audio playback on otherwise problematic Sony A7IV video

Hello @Fredrik266205518dxt 

Thanks for reaching out to us!

I don't doubt that you were able to reproduce the problem, but with my own videos and iPhone, I cannot yet reproduce the problem and need more info from you. 

Let me jot down some notes: Whether I play the video in iOS Safari or fully download it to Files.app, I get audio.  And I tried as a member of an album, checking a video uploaded by the album owner just now and also a video uploaded one year ago.  The source videos were from an iPhone camera.

My device: iPhone 15 on iOS 17.6.1

Would it be possible for you to send me a private message with a link to an album that has one of the videos that plays with no sound?  Click on my user name to send me a private message.  The album can be a new one which includes only one example video (so you don't have to share more than you wish).  If you can set the album to Allow Downloads that'd be great.  I'm hoping that by looking at the data for the video that we'll figure out what's wrong.