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FeedbackCommunityMember
Inspiring
April 26, 2017

P: Sync kills my internet

  • April 26, 2017
  • 17 replies
  • 662 views

So many times I've come home and tried to use my computer on Wifi and found it to be excruciatingly slow. Dead slow, like 60 second web page displays.  My wife and I have cursed our Charter Cable connection many times.  BUT...know I see that it is not Charter's fault, IT'S THE FAULT OF LIGHTROOM MOBILE.

I have realized that if I come home with any new, unsynced photos in LR Mobile, the syncing takes over the internet.  I can barely do anything.  When I swipe away the app to close it, voila!, my internet is super speedy again.  Start up Lightroom Mobile again, and bam!, near-dead internet.

So that is PROBLEM #1: LR Mobile syncing need to be optimized somehow to not suck up all of my bandwidth.  It is not my Charter Cable, which is super fast normally. No other app that uses the internet screws it up either. Just LR Mobile.

PROBLEM #2 has been discussed over and over and over again here, with no interest from Adobe to address the issue.  There is no way to pause syncing, or preferably, only sync when I tell it to.  Without this ability, I have to remember to close the LR Mobile app as soon as I get home.  If I want to look at any of the photos I took, I have to go into Settings and turn off WiFi, which means many of my other apps won't work during this time.  

Between these two problems, I'm thinking of dumping my otherwise-beloved LR mobile app for another camera app.

    17 replies

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    F
    FeedbackCommunityMemberAuthor
    Inspiring
    May 2, 2017
    "Btw - I've pinged you off-thread."

    Do you mean you sent me a private message or something? I don't see any notice of a message. ??
    I
    Community Manager
    Ignacio B.Community Manager
    Community Manager
    May 2, 2017
    Ok, thanks for the information.
    Knowing that you are connected over an Apple Airport Express also helps.

    Btw - I've pinged you off-thread.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    April 30, 2017
    I just tried it—on El Cap with Apple Airport Express, probably same generation. I could surf, click links, just fine while syncing between LR and LR Mobile.  It didn't seem to affect pages loading. I do tend to limit what I allow to sync, which perhaps helps. I rarely sync large folders, and this one I just tried with only had 25 images.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    April 28, 2017
    It could be any number of images, from a half dozen photos to 25.  Of course, the shorter the impact.  But, syncing is very slow.

    The device is an iphone 6S.

    The slowdown is noticeable on everything.  On macbooks and imacs.  Literally, minute long web page displays, and sometimes connection errors where it can't even load a web page. 

    I'm not home now to tell you the wireless standard, but it's either 2.4 G or N.

    Don't know about my router, not home to check. But it's an Apple Airport Express, the square one that lays flat, not the tower, I think maybe 4th generation.

    I have no other issues where any syncing, from icloud to crashplan, that syncs online where it kills my internet.  Other than LR Mobile, everything is always speedy.
    I
    Community Manager
    Ignacio B.Community Manager
    Community Manager
    April 28, 2017
    If you are syncing many images or videos you will might use more bandwidth but this should be for a limited time. Could you tell us how many images are about to be uploaded from the device?

    What would help would be to know exactly what device you are using for the Lr Mobile app.
    Also please let us know all places where you notice the slowdown.
    E.g: 
    1. Is the slowdown as noticeable on the device that you are running Lr on (if on e.g. your iPhoneX)
    I.e. does it also take ages to load a page in your web browser on that device?

    2. Is the slowdown most noticeable on another machine or device - if so it would help to know what wireless standard they support as well as if you can see on which . 

    Concerning #2 - this might be a very technical question but if you are using a dual band router it might support it but not handle it too good. So a verification on this point would help a lot.
    Any information about 2.4 or 5 Ghz might also be helpful.


     
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    April 27, 2017
    I ran speedtest.net.  First, here is a result without LR syncing, and I ran it several times and it's typical.



    Then, here is one I got with LR syncing:



    However, it appears I got lucky with that one, even though it trashed my internet speed.  Because here is what I often get in my retries:



    ...followed by:



    Once LR is done, speedtest is back to working fine and giving me high speeds.
    Victoria Bampton LR Queen
    Community Expert
    Victoria Bampton LR QueenCommunity Expert
    Community Expert
    April 27, 2017
    Can we get a little more specific on internet speeds please Mark? Can you run the free speedtest at http://www.speedtest.net when speed is good, and again when it's abysmal please. That'll give us somewhere concrete to start.

    And is this the iOS or Android mobile app?
    Victoria - The Lightroom Queen
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