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Steve21646439zg21
Participating Frequently
September 5, 2024

P: Using Lightroom on a folding device

  • September 5, 2024
  • 15 replies
  • 5786 views

When using Lightroom in Google pixel 9 pro fold, the app performs as expected except for opening/editing images on the inside screen. You can browse albums, and such, and edit images on the outer screen, but it shows nothing but black (with side bars and editing tools still showing though)

    15 replies

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    October 14, 2024

    Greetings all,

     

    Adobe Lightroom Mobile product updates are released.  The October (Max) updates contain a fix for this issue. 

    Updates will be available via the Apple App Store, Google Play Store, and the Galaxy App Store. Note that it can take several days for some customers to receive a notification of an available update via their App Store.

     

    Thank you for being so patient.

    Rikk Flohr: Adobe Photography Org
      S
      Steve21646439zg21Author
      Participating Frequently
      October 14, 2024

      SOLVED. Can confirm that on the newly released 10.0 update, the issue with viewing in standard orientation on teh Google Pixel 9 Pro Fold is functioning perfectly. Thank you Lightroom and the Lightroom team for the responses here and the update.

      Kidcuda
      Kidcuda
      Participant
      October 4, 2024

      The gesture to bring up the info and rating box also doesn't work when the fold is open and rotated. Screenshot of what should be there when you pull up on the picture

      Kidcuda
      Kidcuda
      Participant
      October 13, 2024

      The blank image issue seems to be fixed with the 10.0 update I got this morning. Anyone else? 

        Hoonetic
        Hoonetic
        Participating Frequently
        October 13, 2024

        Yes! I can confirm that it's fixed on 10.0.0! 

         

        Thank you Adobe!

        Z
        Zamasu
        Participant
        September 23, 2024

        I'm having the same issue. Image for editing does not load when the phone is unfolded. Black screen with toolbar on the side. Cover screen works. 

        O
        omarg12192016
        Participant
        September 24, 2024

        Another Pixel 9 Pro Fold user here with the same issue, waiting on an Adobe fix. 

        pete___smith
        pete___smith
        Participant
        September 25, 2024

        Just checking, both of you know the workaround of rotating the phone 90 degrees?  If you rotate from the gallery view (if you rotate when an image is already open it doesn't work).  

        Hoonetic
        Hoonetic
        Participating Frequently
        September 13, 2024

        You know what's funny?

         

        The issue in question does not happen if you open a video! LOL

         

        Please check out the screen capture I took and you'll see in the end that I can open a video without having to rotate the screen first.  You'll see a slight flicker when I rotate the screen.

         

        https://photos.app.goo.gl/3ReuBMDtcf5W71VUA

         

        Niesha Arya
        Adobe Employee
        Niesha Arya
        Adobe Employee
        September 13, 2024

        We are currently working on it and should be fixed soon, However if you can create a short video and share it that would help for further investigation. Also the Diagnostics logs please refer: 
        https://helpx.adobe.com/in/lightroom-cc/kb/generate-share-logs-lightroom-mobile.html 

          Hoonetic
          Hoonetic
          Participating Frequently
          September 13, 2024

          DONE!

           

          I emailed the logs, per your instructions and also included a link to the screencapture I took showing the problem.

           

          Here is the link to the screencapture in case anyone wants to see.

          https://photos.app.goo.gl/3ReuBMDtcf5W71VUA

           

          Niesha Arya
          Adobe Employee
          Niesha Arya
          Adobe Employee
          September 12, 2024

          Please go to phone settings. 

          1. Search for Display size

          2.you will find each app with some aspect ratios

          3. Select Lightroom to 4:3 aspect ratio.

          4. And then Test Lightroom.

          Hoonetic
          Hoonetic
          Participating Frequently
          September 12, 2024

          The Pixel 9 Pro FOLD does not have a 4:3 aspect ration but only 3:2.  Upon saying that, the 3:2 works but we're wasting the whole screen of the device.  This is a stop gap but no means a fix.  Why can't we use the full screen on any of the fold devices?

           

            Hoonetic
            Hoonetic
            Participating Frequently
            September 9, 2024

            This isn't something new.  This also happened on my OnePlus Open.  I was hoping the issue was already fixed when I picked up my P9PFold but unfortunately it isn't. 

             

            The quick way to fix is to rotate your screen 90 degrees and then you can see the photo and edit them as you please. 

             

            Adobe need sto figure this issue out.  It's so annoying!

              P
              Peter32106387b19u
              Participant
              September 8, 2024

              Came here to post exactly the same thing - I was looking forward to editing on my new pixel 9 fold, but the app is unusable at the moment 

              H
              Horst5E8D
              Participant
              September 7, 2024

              The same problem here. Even there is a workaound by turning the phone it has to be fixed by adobe. This is why I wrote this thread. One reason why I bought the Pixel 9 Pro fold is Lighroom CC...

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