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Participating Frequently
April 26, 2023

P: Video is played with incorrect color palette

  • April 26, 2023
  • 12 replies
  • 952 views

Recently i uploaded some mp4 videos and they seems to be broken played on lightroom app on Android. On Ipad or lightroom web everything correctly. The videos are dark  and look like a negative.

 

Best regards 

Michal

This topic has been closed for replies.

12 replies

Participating Frequently
May 10, 2023

Please urgently provide us with the insteuction how to downgrade the app to the previous version. Otherwise we have to use other devices or switch to other operating system. 

Participant
May 10, 2023

Can we have an update? Seems that I can't still export videos from my lightroom mobile. Appreciate your urgent support. I am using lightroom for my work. Thanks

Participant
May 6, 2023

Correction " ... the same ..."

Participant
May 6, 2023

I am experiencing thé sale problem on my Samsung S20 !

Participant
May 4, 2023

Hello! I am experiencing the same. Tried uninstalling and reinstalling but no change.

 

Device Brand: Samsung
Device model: S20

Android version: 13
Lightroom version: 8.3.2

Free Memory on device: 28 gig

 

I have sent the diagnostic log as well.

Participating Frequently
April 30, 2023

Im not able to do any attachment now.

Participating Frequently
April 29, 2023

Device Brand: samsung
Device model: s20 fe

Android version: andorid 13 one ui 5.1
Lightroom version: 8.3.2

Free Memory on device: 30gb

Participant
April 29, 2023

Device Brand: Samsung
Device model: A51

Android version: 13
Lightroom version: 8.3.2

Free Memory on device: 23.7gb

Rikk Flohr_Photography
Community Manager
Community Manager
April 29, 2023

If you are affected by this issue, our engineering team is asking for device details:

 

Device Brand:
Device model:

Android version:
Lightroom version:

Free Memory on device:

Additionally, we would like to collect a diagnostic log from you:

 

Android Log File

Open Settings Panel, long press on the top left “Lr” icon. This will enable a “Send Feedback” button on the settings panel.

b)Now perform the usual tasks in LrA for few minutes and then please reopen the Settings Panel and tap on “Send Feedback” from settings panel. This will open up your email client after few moments and attach the logs.



Thanks!

Rikk Flohr: Adobe Photography Org
Rikk Flohr_Photography
Community Manager
Community Manager
April 27, 2023

Setting status and adding bug number

Rikk Flohr: Adobe Photography Org