Participant

Released

P: Video zoomed in after exporting from Lightroom for iOS

18 replies
2795 views
Translate

After editing my video in Lightroom on my mobile, when I export it the saved video appears zoomed in for some odd reason.

any help is appreciated

iOS: iPhone

This topic is closed to new replies. Start a new post to keep the conversation going.

Rikk Flohr-Retired

Greetings all,

Updates for Adobe Lightroom Mobile products have been released. The December 2023 updates contain a fix for this issue.

Updates will be available via the Apple App Store, Google Play Store, and the Galaxy App Store. Note: it can take several days for some customers to receive a notification of an available update via their App Store.

Thank you for your patience.

Translate

Rikk Flohr: Adobe Photography Org

O

OceanChild

Participant

They never gave me a resolution. Said something like "we aren't having this issue" after I gave them files that I was having the issue with. Maybe it's iOS?

Translate

T

Tabitha332043066qfo

Participant

What was the resolution to this issue? I am having the same problem..

Translate

P

Pocketmermaid

Participant

Hi. Has this been resolved? Every video I am exporting is appearing extremely zoomed in and there is no relevant setting that I can change to render the file exactly as per the edits applied. Please help!

Translate

K

kavitas3863304

Participating Frequently

Here's an update:

I tried with non-GoPro video files where I was not able to reproduce this issue. I picked a GoPro video where I was able to reproduce this issue very distinctly. Thank you all again for bringing this up to our notice. I have opened already opened a Ticket for it. Lightroom team will prioritize this and get it fixed as soon as possible.

Thanks again for your patience and appreciate your reching out to us.

Kavita S.

Lightroom Quality Team.

Translate

K

kavitas3863304

Participating Frequently

Thank you Manta for the additional info.

We will try to replicate the steps and try to reproduce this issue.

Meanwhile would it be possible for you to attach some original (unedited) video files for us to take as samples that show this issue once edited and exported.

Thanks again for your patience and help.

Best Regards

Kavita S.

Lightroom Quality Team.

Translate

Rikk Flohr-Retired

updating status - linking to bug

Translate

Rikk Flohr: Adobe Photography Org

K

kavitas3863304

Participating Frequently

Sorry to hear about the display issue on the videos and thank you for reporting this issue.

Would you be able to help us understand this a little more by telling us

- what kind of edits were applied if any in particular is causing this issue?

- How did you save or share this the video? Was it Export, save copy to device or Share?

Once we have more details, we will try to reproduce this on our end and work on getting it fixed.

Thank you for your help and patience.

Kavita S.

Lightroom Quality Team.

Thanks again.

Kavita S.

Lightroom Quality Team.

Translate

M

Manta Diving Lanzarote

Participant

Adjusting the light and colour. Then both save copy to device and export as both caused it to zoom in.

Translate

J

Jao vdL

Community Expert

Is the source video shot vertically or horizontally? There are a number of issues with vertically shot video getting reframed weirdly in Adobe software - not just Lightroom.

Translate

G

Grant32027764myr2Author

Participant

Filmed horizontally on a GoPro 11

Translate

R

Renan32179177qb5b

Participant

I have the exact same issue... i have footage from gopro filmed in 5.3k resolution... importing to lightroom works fine, editing works fine, the video in lightroom shows fine, but as soon as it is exported to my phone it automatically zooms in... i couldnt find in the app export settings that allowed for this to be fixed...

any help is appreciated as well

Translate