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Shelley_A
Participating Frequently
March 30, 2021

P: (Windows only): HEIC Files not supported with active subscription

  • March 30, 2021
  • 45 replies
  • 4652 views

I am seeing a warning on LR desktop all HEIC files saying HEIC files are not supported without a subscription. However I do have an active subscription, and I am able to edit those files on LR mobile, and on a second PC. I have tried restarting LR, logging out and back in, reinstalling LR and doing a full preferences reset. Also did double/triple check that my account is up to date and I am logged in correctly.

I can view, organise & caption all my images, but I cannot edit them. I can edit jpg files, just not HEIC. This only started a few days ago. 

 

I contacted Adobe support. After about 2 hours they ended by saying "We have never seen this issue before" .

Image is not available

They said they will get their engineering team to have a look at it, but I have not heard back.

 

45 replies

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Da_a_aria
Participant
January 11, 2025

Hello! I have the same problem in 2025. I can edit HEIC, but when exporting to any format, the same problem appears. Although my subscription is active. I tried everything but couldn't find a solution to this problem.

M
Matthias3418456154tw
Participant
December 11, 2023

I am having the same problem. When I try to export heic fotos to jpg, I am getting the message, that this is only possible with an active subscription, which I have....

 

Please help what we can do? Otherwise I cannot make use this software...

And please remove this misleading "correct answer" from June 2021, it seems more people have this same problem in 2023. Thanks

    C
    CrimsonMao
    Participant
    December 4, 2023

    Hello, 

     

    I am getting the same error now, I have active subscription. What should I do?

     

     

      B
      bstill2183
      Participant
      November 18, 2023

      So I am having the same HEIC not supported without active subscription error as well and have found that if I sync the photos to the cloud and then export them - it works.

        M
        Mary Ann Zanoff33
        Participant
        November 16, 2023

         Sad to report that I am experiencing the same issue.  I recently purchase LR about 6 month ago.  So, software is current and subscription is active.  

          M
          Mattis241001244r2c
          Participant
          November 14, 2023

          Same issue, glad to be paying this much money for software that can't manage to fix an issue for over 2 years. Latest version of Adobe LR freshly installed. Business license for Adobe CC. Would be great if you could also allow bridge to properly resize HEIC to JPEGS that are not thumbnail sized..

           

            Jennifer LM
            Jennifer LM
            Participant
            November 13, 2023

            November 2023 I'm having the same issue ... can't install HEIC files from my iPhone and process/export them. 

              T
              Tru3069294120b1
              Participant
              November 11, 2023

              lol He is rigth ! 

               

                B
                Beauteous_Sunrise98C6
                Participant
                November 5, 2023

                Same issue - you guys spend too much time on blocking access to your products, you forget to MAKE THEM WORK CORRECTLY. This is pathetic. I don't have time in my workflow to waste on this garbage. Seriously, I've already wholly dumped premier, premier rush, incopy, indesign, for canva and capcut. 

                  M
                  Michael Hawkins
                  Participant
                  November 3, 2023

                  So I can only use HEIC-files if I upload them to the cloud first? Is there an eta on when the issue with opening HEIC-files from desktop will be solved?

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