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Participating Frequently
September 6, 2023

Image to material AI causing black mesh

  • September 6, 2023
  • 29 replies
  • 4506 views

I don't really know how to describe this correctly but basically after opening an image to be converted to a material using AI I can see it loading but once it's done I'm just left with a black mesh and no textures whatsoever 😕😕

 

This is on windows 10, RTX 3070ti laptop

    29 replies

    Participant
    September 19, 2025

    hey, te input texture needs to be scan not base color. it helped in my case, you can add the same texture again but as a scan.

    LoryAline
    Community Manager
    Community Manager
    November 16, 2023

    My question was : "What happen if you try to put a new Image to material (AI powered) filter in the stack?" (I'll add that it will be necessary to delete the first one first".

    Is there any reason for you to install Sampler on your E: drive instead of the C: ?

    Participating Frequently
    November 16, 2023

    Deleting the Sampler folder at ~/AppData/Roaming/Adobe/Adobe Substance 3D Sampler hasn't fixed it. 

     

    I did answer your question, but I think you might have missed it: adding a new Image to material (AI powered) filter in the stack doesn't fix the issue. Sampler is installed on my E drive. 

    LoryAline
    Community Manager
    Community Manager
    November 16, 2023

    Hi,

    After taking a look again to your logfile I realized that I gave you the wrong path for the deleting folder manipulation.
    Which make the manipulation unsuccessfull as you couldn't find it. Here's the manipulation again, tell me if you find the folder and succeed to delete it:

    "If it doesn't work you can try to rename (for back up) or delete this folder:
     ~/AppData/Roaming/Adobe/Adobe Substance 3D Sampler

    It will reset Sampler, you will need to reconnect your local folders if you had any."

    You also didn't anwer my question, that makes me unable to help you more:

    • What happen if you try to put a new Image to material (AI powered) filter in the stack?
    • I've noticed you have some Sampler folder on your E: disc, Can you make sure you have Sampler installed on this disc or if you have maybe 2 Sampler one on C: and one on E: ?
    Participating Frequently
    November 16, 2023

    Any other suggestions?

    Participating Frequently
    November 13, 2023

    No, still doesn't work. 

    LoryAline
    Community Manager
    Community Manager
    November 10, 2023

    And you say you already tried this right:

    "If it doesn't work you can try to rename (for back up) or delete this folder:
    /Users/USER/Library/Application Support/Adobe/Adobe Substance 3D Sampler

    It will reset Sampler, you will need to reconnect your local folders if you had any."


    What happen if you try to put a new Image to material (AI powered) filter in the stack?

    Participating Frequently
    November 9, 2023

    This didn't work. 

    LoryAline
    Community Manager
    Community Manager
    November 9, 2023

    Thank you for those details,
    From your logfile your issue is different from other people in this topic.

    Sampler uses the right filter, but struggle to find the the results stored in cache.
    Can you try to:
    1. Clear the cache >Edit>Preferences>StorageAndCache (both)
    2. Restart Sampler
    3. Open project

    Tell me if this works, or if you still encounter issues after.

    Regards.

    Participating Frequently
    November 8, 2023

    Uninstalling then reinstalling Sampler didn't help, if that's what you mean. 

    I just saved using CTRL S, then opened using both the Recent column, and the Open button.