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Known Participant
Aug 25, 2023 5:59 AM UTC
Released

P: 25.1 Crash Issues - MacOS

Hello, 

I updated PS Beta yesterday and it now crashes every time I open it. I have unstilled and reinstalled the app (using the Creative Suite app), but it makes no difference. 

I am working on OSX, 13.5.1 Mac Studio M1 Ultra, 64 Gb Ram.

I'll include the top of the error report. Let me know if you need more.

for the moment I have switched back to 24.7.0. That works. However, I now have to endure the extremely long time it takes to open a RAW image from Lightroom again.

You attention would be appreciated!

Translated Report (Full Report Below)
-------------------------------------

Process: Adobe Photoshop 2024 [1561]
Path: /Applications/Adobe Photoshop (Beta)/Adobe Photoshop (Beta).app/Contents/MacOS/Adobe Photoshop 2024
Identifier: com.adobe.Photoshop
Version: 25.0.0 (25.0.0)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2023-08-25 07:34:44.0671 +0200
OS Version: macOS 13.5.1 (22G90)
Report Version: 12
Anonymous UUID: 50D6E810-1DA8-4D1B-CB75-4627DC1747B4

Sleep/Wake UUID: 835769B4-2D9F-4813-AFD8-B9522504B77C

Time Awake Since Boot: 630 seconds
Time Since Wake: 42 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Main Thread 25.0.0 20230820.m.2296 c61c3a5 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x83b8bc8125fe0039 -> 0xffffbc8125fe0039 (possible pointer authentication failure)
Exception Codes: 0x0000000000000001, 0x83b8bc8125fe0039

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [1561]

VM Region Info: 0xffffbc8125fe0039 is not in any region. Bytes after previous region: 18446599512395481146
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
Memory Tag 255 3ffb73c00000-3ffb73c40000 [ 256K] rw-/rwx SM=PRV
--->
UNUSED SPACE AT END

 

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20 replies

CShubert
Community Manager
Community Manager
Apr 16, 2024 3:37 PM UTC

This issue is fixed.

Thanks,

Cory - Photoshop Product Manager

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Participant
Nov 28, 2023 8:43 PM UTC

I'm on 25.3.0, and it seems stable.

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CShubert
Community Manager
Community Manager
Nov 28, 2023 4:50 PM UTC

Hi all, curious if you are still seeing issues as the OP stated, using the latest Ps Beta, Adobe Photoshop Version: 25.3.0 20231127.m.2415 28b0a5c arm64

 

And, if you use the latest Ps release, do you also have the same issue? Adobe Photoshop Version: 25.2.0 20231121.r.196 12a6c2a arm64

 

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Participating Frequently
Sep 27, 2023 12:47 PM UTC

Unchecked open with Rosetta fixed it in Get Info.

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Participating Frequently
Sep 27, 2023 11:52 AM UTC

Everytime I try to use mask in CR in Photoshop 25.1 it crashes. 

MacBook Pro M1 Max, OS Ventura 13.6 

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Participant
Sep 26, 2023 12:59 AM UTC

I'm running an M1 Max in my 16" MacBook Pro, OS 13.6 and Photoshop Beta 25.1.  It crashes every time I start it, whether or not "Open Using Rosetta" is checked in the info tab.

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Participating Frequently
Sep 14, 2023 5:12 PM UTC

Hey Cathy,

 

Since I am following the malfunction messages, I am still not updating to 25.1. anymore. Even on 25.0. generative fill is not working properly, but I have my ways around it. So in the moment I am still waiting for positive reports on 25.1. before I update PS Beta.

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Caity.psd
Community Manager
Community Manager
Sep 14, 2023 4:41 PM UTC

@Sammy Hart is this still an issue for you? If so can we connect to gather more info from you? Thanks so much,

Caity

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MikeLong
Participant
Sep 6, 2023 1:02 AM UTC

Try turning off "Open using Rosetta" - then open PS, use for a few mins, then quit. Then turn on "Open Using Rosetta" again. Worked for me and I can still use my old plugins, which I have no intention of paying huge upgrade fees for!

Running PS 25.1 beta on an M1 Macbook Pro and os Sonoma 14.0 beta.

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Participating Frequently
Sep 3, 2023 3:30 AM UTC

@Caity.psd Yes, unchecking "Open using Rosetta" solved the issue for me. But now, I'm unable to use any of my 3rd party plugins!

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