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R
RogierBos
Known Participant
August 25, 2023

P: 25.1 Crash Issues - MacOS

  • August 25, 2023
  • 20 replies
  • 3105 views

Hello, 

I updated PS Beta yesterday and it now crashes every time I open it. I have unstilled and reinstalled the app (using the Creative Suite app), but it makes no difference. 

I am working on OSX, 13.5.1 Mac Studio M1 Ultra, 64 Gb Ram.

I'll include the top of the error report. Let me know if you need more.

for the moment I have switched back to 24.7.0. That works. However, I now have to endure the extremely long time it takes to open a RAW image from Lightroom again.

You attention would be appreciated!

Translated Report (Full Report Below)
-------------------------------------

Process: Adobe Photoshop 2024 [1561]
Path: /Applications/Adobe Photoshop (Beta)/Adobe Photoshop (Beta).app/Contents/MacOS/Adobe Photoshop 2024
Identifier: com.adobe.Photoshop
Version: 25.0.0 (25.0.0)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2023-08-25 07:34:44.0671 +0200
OS Version: macOS 13.5.1 (22G90)
Report Version: 12
Anonymous UUID: 50D6E810-1DA8-4D1B-CB75-4627DC1747B4

Sleep/Wake UUID: 835769B4-2D9F-4813-AFD8-B9522504B77C

Time Awake Since Boot: 630 seconds
Time Since Wake: 42 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Main Thread 25.0.0 20230820.m.2296 c61c3a5 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x83b8bc8125fe0039 -> 0xffffbc8125fe0039 (possible pointer authentication failure)
Exception Codes: 0x0000000000000001, 0x83b8bc8125fe0039

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [1561]

VM Region Info: 0xffffbc8125fe0039 is not in any region. Bytes after previous region: 18446599512395481146
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
Memory Tag 255 3ffb73c00000-3ffb73c40000 [ 256K] rw-/rwx SM=PRV
--->
UNUSED SPACE AT END

 

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    20 replies

    Show previous replies
    Caity.psd
    Community Manager
    Caity.psdCommunity Manager
    Community Manager
    September 1, 2023

    Heard from another user who said:

     

    "Ps (beta) works fine now. It may be that I unclicked the "Rosetta" box in the "Get Info" box."

     

    Would anyone be willing to test this? Also there was an update today, please download the latest as and report back if still an issue,

     

    Thank you!

      S
      Sammy Hart
      Participating Frequently
      August 31, 2023

      Either way . Now I deinstalled 25.1. and went back to 25.0. Now I wait for a solution. I will wait for a few days and try again. Always a drag because I am loosing the presets

        A
        annette92715
        Participant
        August 31, 2023

        I am using windows and when Beta Photoshop updated to 25.1, every time I open the program I get the same error and it closes. Tried restarting the program, my laptop, and finally installed an older version but could not use the generative fill until I updated. So updated again and same error when launching beta photshop. report sent....

          Mark.Dahm
          Community Manager
          Mark.DahmCommunity Manager
          Community Manager
          August 30, 2023

          @Sammy Hart , is your workflow including Lightroom, or just opening any file?

            R
            RogierBosAuthor
            Known Participant
            August 29, 2023

            Dear Caity, 
            I have just updated from 25.0 to 25.1 and opened a RAW image from Lightroom, as well as one from the OSX Finder. In neither case did PS crash. This update seems to have solved the problem for me.

            Thanks for your help!

              S
              Sammy Hart
              Participating Frequently
              August 29, 2023

              I forgot to mention, that I work with MacOs Ventura, latest Version on a Mac with M1 processor

                G
                gs-dk
                Known Participant
                August 29, 2023

                25.1 crashed everytime I opened in Rosetta mode - opened native version and then the Rosetta version - and it started.

                  S
                  Sammy Hart
                  Participating Frequently
                  August 29, 2023

                  Yesterday I updated from 25.0 to 25.1. and now it crashes everytime its starting. short before it opened and crashes in the moment I was opening a file.

                  I deinstalled and went back to 25.0. 

                  MacOs Ventura latest / M1 Powerbook

                    Caity.psd
                    Community Manager
                    Caity.psdCommunity Manager
                    Community Manager
                    August 28, 2023

                    Hi and thank you for reporting. Before I dig in, could you please update to today's latest release (25.1) and let me know if the issue is resolved or crashes again?

                     

                    Thank you,

                    Caity

                      S
                      Sammy Hart
                      Participating Frequently
                      August 28, 2023

                      happens to me too...MacOs Ventura 

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