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PeterGJones
Known Participant
August 28, 2023

P: 25.1 Crash Issues - Windows

  • August 28, 2023
  • 25 replies
  • 3333 views

Tried to start twice. Got error and sent report. Was able to reinstall 25.0 which seems to still work. Windows 10 on older dell computer. I have been getting notice that  photoshop can't use graphic card when the previous versions boot but program still works ok except for camera does not work.

    25 replies

    C
    Chris2574593366qv
    Participant
    September 11, 2023

    In the current beta version (25.1 m.2316) I've now had a couple of crashes to desktop. Photoshop will become unresponsive for a few moments, then exit. Task manager shows memory usage climbing steadily (while Photoshop is unresponsive) until the crash, at which point lots of memory is released. The most recent crash was while using the remove tool; not sure about the detail context for previous ones.

     

    I've been using the beta releases for some time now, and this seems to be a new behavior in the last couple of days. Just FYI!

     

    Thanks!

      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity Expert
      Community Expert
      September 11, 2023

      Hi @Chris2574593366qv Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

        J
        jjgallegos
        Known Participant
        September 8, 2023

        Understanding that others are having the same problem, I'm attaching the Crash Report in case it might be of help.

        <?xml version="1.0"?>
        <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
        <crashreport serviceVersion="13.1.0.202307201714_d2ce82a" clientVersion="13.1.0.202307201714_d2ce82a" applicationName="Adobe Photoshop" applicationVersion="25.1.0" build="20230905.m.2316" source="Windows-Client" crashType="n/a">
        <time year="2023" month="9" day="8" hour="15" minute="8" second="30" timeoffset="-360" timezone="Central Daylight Time"/>
        <user guid="c402e4c8-975d-4c56-9fb8-506315852293"/>
        <system platform="Windows 10 Home" osversion="10.0" osbuild="19045" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32758" machine="Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz" model="Intel64 Family 6 Model 26 Stepping 5" cpuCount="8" cpuType="8664" cpuFreq="2660 MHz" processorArchitecture="9"/>
        <gpu>
        <gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="2048 MB" caption="NVIDIA GeForce GT 1030" description="NVIDIA GeForce GT 1030" driverDate="20230814000000.000000-000" driverVersion="31.0.15.3713" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1D01&#38;SUBSYS_8C981462&#38;REV_A1&#92;4&#38;22063C0D&#38;0&#38;0018" installedDisplayDrivers="nvldumdx.dll"/>
        </gpu>
        <crash exception="EXCEPTION_ILLEGAL_INSTRUCTION" exceptionCode="0xc000001d" instruction="0x00007FFFB28B1D85">
        <backtrace crashedThread="0">
        <thread index="0">
        <stackStatement index="0" address="0x00007FFFB28B1D85" symbolname="unknown"/>
        <stackStatement index="1" address="0x00007FFFB2983A02" symbolname="AutoPluginMain"/>
        <stackStatement index="2" address="0x00007FFFB297E1F8" symbolname="AutoPluginMain"/>
        <stackStatement index="3" address="0x00007FFFB2948BFF" symbolname="unknown"/>
        <stackStatement index="4" address="0x00007FF62F6E0EED" symbolname="xmlCheckHTTPInput"/>
        <stackStatement index="5" address="0x00007FF62F3BF320" symbolname="xmlCheckHTTPInput"/>
        <stackStatement index="6" address="0x00007FF62DD4169B" symbolname="AIF::OGL::Texture1D::~Texture1D"/>
        <stackStatement index="7" address="0x00007FF6312E78C7" symbolname="dunamis_http_setSendRequestCallback"/>
        <stackStatement index="8" address="0x00007FF6312E17B5" symbolname="dunamis_http_setSendRequestCallback"/>
        <stackStatement index="9" address="0x00007FF6312E141A" symbolname="dunamis_http_setSendRequestCallback"/>
        <stackStatement index="10" address="0x00007FF6312E1B64" symbolname="dunamis_http_setSendRequestCallback"/>
        <stackStatement index="11" address="0x00007FFFC704F434" symbolname="napi_unwrap"/>
        <stackStatement index="12" address="0x00007FFFC7470D0D" symbolname="napi_unwrap"/>
        <stackStatement index="13" address="0x00007FFFC746FFA4" symbolname="napi_unwrap"/>
        <stackStatement index="14" address="0x00007FFFC74703DB" symbolname="napi_unwrap"/>
        <stackStatement index="15" address="0x00007FFFC74701F3" symbolname="napi_unwrap"/>
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        <stackStatement index="19" address="0x0000005AE21ACAD1" symbolname="unknown"/>
        <stackStatement index="20" address="0x0000000700000000" symbolname="unknown"/>
        <stackStatement index="21" address="0x000000A18C1C1669" symbolname="unknown"/>
        <stackStatement index="22" address="0x000002255DC21111" symbolname="unknown"/>
        <stackStatement index="23" address="0x0000029DF6236901" symbolname="unknown"/>
        <stackStatement index="24" address="0x0000020B2B9B2F31" symbolname="unknown"/>
        <stackStatement index="25" address="0x000000F8B7526C01" symbolname="unknown"/>
        <stackStatement index="26" address="0x000002E138B16559" symbolname="unknown"/>
        <stackStatement index="27" address="0x0000029DF6236901" symbolname="unknown"/>
        <stackStatement index="28" address="0x000002255DC21111" symbolname="unknown"/>
        <stackStatement index="29" address="0x0000005AE21ACAD1" symbolname="unknown"/>
        <stackStatement index="30" EndlessStack="TRUE"/>
        </thread>
        </backtrace>
        <registerSet>
        <register name="RAX" value="0x0000000000000000"/>
        <register name="RBX" value="0x0000000000000000"/>
        <register name="RCX" value="0x0000000000000100"/>
        <register name="RDX" value="0x0000000000000001"/>
        <register name="RSI" value="0x0000000000000000"/>
        <register name="RDI" value="0x0000000000000000"/>
        <register name="RSP" value="0x000000A1AC4FDC70"/>
        <register name="RBP" value="0x0000000000000100"/>
        <register name="RIP" value="0x00007FFFB28B1D85"/>
        <register name="EFL" value="0x0000000000010246"/>
        <register name="LastExceptionToRip" value="0x0000000000000000"/>
        <register name="LastExceptionFromRip" value="0x0000000000000000"/>
        </registerSet>

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        <dumpType>
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        <sessionId>
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        </crashreport>

        G
        Giovanni30190001sv48
        Participant
        September 4, 2023

        @CShubert (forgot to tag you). 

          G
          Giovanni30190001sv48
          Participant
          September 4, 2023

          Dear Cory, 

          thank you for your answer. I must say sorry.
          Actually I solved the problem just restarting my macbook. If I will have other issues, I will try the way you suggested me. 

          Best Wishes

           

          Giovanni

            CShubert
            Community Manager
            CShubertCommunity Manager
            Community Manager
            September 4, 2023

            @Giovanni30190001sv48 your subscription is fine and you do not need to pay more for GenAI, it might be something else.  Here are a few steps to try:

             

            Try resetting Prefs for the Beta:

            /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)

            /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)
            C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings )Win)

            Launch BETA Photoshop While Pressing The Keyboard Shortcut

            With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.

            https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

             

            It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.  

             

            You could also try cleaning your CCD app to make sure there are not corrupt files:

            https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

             

              G
              Giovanni30190001sv48
              Participant
              September 4, 2023

              At the beginning after installation of 25.1 it was fine and it remained fine until I changed adobe subscription type (still having photoshop in it obviously). Did anyone has similar circumstances? In that case I would say "Adobe: be more clear please, if I have to pay more to have AI, it's fine but declare that." 

                williams67960314
                williams67960314
                Participant
                September 4, 2023

                After I upgraded from version 25 to 25.1 photoshop Beta would Crash 5 seconds after startup - everytime.

                Had to downgrade to 25 and then had no problem. Running Windows 11 fully updated as of 9/3/2023

                  M
                  marcov4494512
                  Participating Frequently
                  August 30, 2023

                  After block of Generative fill this is error: (PS Beta 25.0)

                   

                    G
                    Glenn.Capps
                    Participant
                    August 30, 2023

                    also crashing immediately on installing 25.1 no files open, just launching causes crash. reinstalling 25.0 resolved crash but 25.1 will not run.

                      M
                      marcov4494512
                      Participating Frequently
                      August 30, 2023

                      I have unistall 25.1 and install 25 but remove on generative option not work...is blocked

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