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Frans van der Vleuten
Frans van der Vleuten
Known Participant
Oct 15, 2023 1:37 PM UTC
Released

P: Can't use the Eyedropper tool due to a program error

Hello,

 

When I try to use the Eydropper tool when coloring in a path in Photoshop, I get the error 'Could not use the Eyedropper tool due to a program error'. (translated from Dutch). I added a video of what happens as an attachment to this post.

 

It only shows this error when I thy te recolor a path (rectangle or such). The normal Eydropper tool works just fine.

 

Anyone having the same problem?

 

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    24 replies

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    Apr 2, 2024 6:51 PM UTC

    This issue has been fixed. If you are still seeing the same issue, please start a new thread with your details.

     

    Thanks,

    Cory - Photoshop Product Manager

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      CShubert
      Community Manager
      CShubertCommunity Manager
      Community Manager
      Feb 27, 2024 6:32 PM UTC

      Hey everyone, can you  confirm that this was fixed for you with the release of Adobe Photoshop Version: 25.6.0 20240222.m.2515 7d8319b arm64

       

      Thanks,

      Cory - Photoshop Product Manager

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        Sala Regional Guadalajara
        Participant
        Feb 15, 2024 11:33 PM UTC

        Same problem, with Version 25.4 😞

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          alisag79945006
          Participant
          Feb 14, 2024 5:35 PM UTC

          Yesterday I encountered the same issue. I have Photoshop version 25.4. Is there any way to fix it? Thanks!

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            gkhndesign
            gkhndesign
            Participant
            Feb 10, 2024 9:47 AM UTC

            I cannot select color from an image in a rectangle with the eyedropper tool, the program gives an error, I tried it on many documents and I get the same error, so I think it is an error caused by Photoshop or is there a solution?

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              Iwan24905747x70q
              Iwan24905747x70q
              Known Participant
              Feb 10, 2024 8:18 AM UTC

              When I try to capture color with a vector object using the Eyedropper I get a program error!

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                CShubert
                Community Manager
                CShubertCommunity Manager
                Community Manager
                Feb 8, 2024 9:32 PM UTC

                Hi all, please try the lastes beta build and confirm that this solved this issue for you: Adobe Photoshop Version: 25.5.0 20240203.m.2489 2d36d5a arm64

                 

                Thanks,

                Cory - Photoshop Product Manager

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                  CShubert
                  Community Manager
                  CShubertCommunity Manager
                  Community Manager
                  Feb 7, 2024 11:28 PM UTC

                  Hi everyone, this issue has been resolved and should be released in an upcoming build.

                   

                  Thanks,

                  Cory - Photoshop Product Manager

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                    ErolKutay
                    Participant
                    Jan 31, 2024 9:29 AM UTC

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                      IGX_D
                      Participant
                      Jan 30, 2024 4:51 PM UTC

                      Photoshop (Beta) Versión 25.5.0 / Mac Os Monterrey Versión 12.7.1 (21G920)

                       

                      Al querer cambiar el color de una capa de forma doy doble click en el icono de la ventana, abre el -Selector de color- trato de tomar una muestra con el -Cuentagotas-, logra tomar la muestra pero inmediatamente sale un aviso: 

                      No se ha podido usar la herramienta Cuentagotas porque ha habido un error de programa.

                      El aviso tiene un botón con -Cómo Solucionarlo- pero no aborda el problema.

                      También sucede lo mismo usando en -la barra de Herramientas- -Configurar color frontal- y tomar muestra con el -Cuentagotas-.

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                        Grillo Benitez
                        Participant
                        Feb 7, 2024 1:17 PM UTC

                        tengo el mismo problema

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