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evmorgan
Participant
March 21, 2024

P: Content Credentials error and no Ingredients in metadata

  • March 21, 2024
  • 13 replies
  • 1172 views

I'm getting the following warning in Photoshop (25.6.0 and 25.7.0 (beta) - MacBook OSX 13.6.1) , even though my document is using RGB color mode. I'm also unable to find any of the content credentials options described here - https://helpx.adobe.com/uk/photoshop/using/content-credentials.html . There is no content credentials (beta) option under the Window tab, and in Preferences, there's only a History tab, not History & Content Credentials tab.


 

My images are exporting with content credentials attached, but the Ingredients object isn't populated, despite me using various imported media across different layers in the image.

 

    This topic has been closed for replies.

    13 replies

    A
    Adobe Employee
    Aswath5FCE
    Adobe Employee
    June 21, 2024

    @evmorgan Can you please confirm is this issue is reproducible with 25.10?

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    April 8, 2024

    Thank you for letting us know @lhuoe 

     

    Thanks,

    Cory - Photoshop Product Manager

    L
    lhuoe
    Participating Frequently
    April 8, 2024

    Many thanks, that does help. Turns out I don't have access to that screen, hence the difficulty finding it! However, I've found someone who does and we have now flipped the switch.

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    April 4, 2024

    Understand @lhuoe please let us know if this helps.

     

    Thanks,

    Cory - Photoshop Product Manager

      L
      lhuoe
      Participating Frequently
      April 4, 2024

      To be clear we are not blocking beta apps, users can install them fine. Is there another option somewhere in the Admin Console to specifically enable Content Credentials? I'm struggling to find any documentation about this and things that we might need to consider before doing so.

      CShubert
      Community Manager
      CShubertCommunity Manager
      Community Manager
      April 3, 2024

      @lhuoe that is correct, the page you reference is out of date and being updated as we chat... but as I stated, you are able to use CAI in beta with Education accounts.

       

      Thanks,

      Cory - Photoshop Product Manager

        L
        lhuoe
        Participating Frequently
        April 3, 2024

        Hi @CShubert, the page I linked seems to be quite clear that Content Credentials are not available to Education whilst the feature is in Beta. Is that no longer the case and the page is incorrect?

        CShubert
        Community Manager
        CShubertCommunity Manager
        Community Manager
        April 3, 2024

        Thanks for the info @lhuoe  the team is looking into the original poster's issue, but to clarify the helpx info:

         

        • Enterprise accounts are enabled for Content Credentials by default, unless your administrator has disabled it
        • Government accounts may enable via Admin Console — Ask your admin
        • Higher education accounts may enable via Admin Console — Ask your admin
        • K-12 education plan users - Content Credentials is not available

         

        Hope this clears things up.

         

        Thanks,

        Cory - Photoshop Product Manager

          L
          lhuoe
          Participating Frequently
          March 25, 2024

          Your friendly IT admin here. 😉

           

          The page on content credentials includes another gem:

           

          Content Credentials unavailable for Education plan users.

          Education plan users should be able to access Content Credentials soon after it exits Beta and becomes generally available in Photoshop.

           

          https://helpx.adobe.com/uk/photoshop/using/content-credentials.html

           

          It would be good if Adobe can confirm if this is the case and we are chasing a wild goose.

            E
            evmorganAuthor
            Participant
            March 25, 2024

            Hi @CShubert, I'm in touch with my IT admin, but also just spotted this in the system info:

             

            Adobe Photoshop Version: 25.7.0 20240321.m.2555 e60a673 arm64

            Number of Launches: 10

            Operating System: Mac OS 13.6.1

            System architecture: Apple M1, HybridCPU(4:4)

            Physical processor count: 8

            Built-in memory: 16384 MB

            Free memory: 7847 MB

            Memory available to Photoshop: 12867 MB

            Memory used by Photoshop: 70 %

            Crash Handler: Adobe

            DCX Version: 7.13.2

            SAM SDK Version: 7.7.0-fio

            ACP.local Status:

            - SDK Version: 3.4.0

            - Core Sync Status: Reachable and compatible

            - Core Sync Running: 7.1.1.1

            - Min Core Sync Required: 4.3.66.28

            Live Edit Client SDK Version: 4.0.4

            Open Color IO version: 2.3.2

            Content Credentials is not available

            NGL Version: 1.37.0.8

             

            Not sure whether that helps you identify the issue?

             

            Cheers,

             

            Evan

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