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P: Content Credentials error and no Ingredients in metadata

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I'm getting the following warning in Photoshop (25.6.0 and 25.7.0 (beta) - MacBook OSX 13.6.1) , even though my document is using RGB color mode. I'm also unable to find any of the content credentials options described here - https://helpx.adobe.com/uk/photoshop/using/content-credentials.html . There is no content credentials (beta) option under the Window tab, and in Preferences, there's only a History tab, not History & Content Credentials tab.

My images are exporting with content credentials attached, but the Ingredients object isn't populated, despite me using various imported media across different layers in the image.

Screen_Recording_2024-03-21_at_11-46-36.zip

Desktop-macOS

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Adobe Employee

@evmorgan Can you please confirm is this issue is reproducible with 25.10?

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Community Manager

Community Manager

Thank you for letting us know @lhuoe

Thanks,

Cory - Photoshop Product Manager

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Participating Frequently

Many thanks, that does help. Turns out I don't have access to that screen, hence the difficulty finding it! However, I've found someone who does and we have now flipped the switch.

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Community Manager

Community Manager

Understand @lhuoe please let us know if this helps.

Thanks,

Cory - Photoshop Product Manager

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Participating Frequently

To be clear we are not blocking beta apps, users can install them fine. Is there another option somewhere in the Admin Console to specifically enable Content Credentials? I'm struggling to find any documentation about this and things that we might need to consider before doing so.

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Community Manager

Community Manager

@lhuoe that is correct, the page you reference is out of date and being updated as we chat... but as I stated, you are able to use CAI in beta with Education accounts.

Thanks,

Cory - Photoshop Product Manager

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Participating Frequently

Hi @CShubert, the page I linked seems to be quite clear that Content Credentials are not available to Education whilst the feature is in Beta. Is that no longer the case and the page is incorrect?

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Community Manager

Community Manager

Thanks for the info @lhuoe the team is looking into the original poster's issue, but to clarify the helpx info:

Enterprise accounts are enabled for Content Credentials by default, unless your administrator has disabled it
Government accounts may enable via Admin Console — Ask your admin
Higher education accounts may enable via Admin Console — Ask your admin
K-12 education plan users - Content Credentials is not available

Hope this clears things up.

Thanks,

Cory - Photoshop Product Manager

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Participating Frequently

Your friendly IT admin here. 😉

The page on content credentials includes another gem:

Content Credentials unavailable for Education plan users.

Education plan users should be able to access Content Credentials soon after it exits Beta and becomes generally available in Photoshop.

https://helpx.adobe.com/uk/photoshop/using/content-credentials.html

It would be good if Adobe can confirm if this is the case and we are chasing a wild goose.

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Participant

Hi @CShubert, I'm in touch with my IT admin, but also just spotted this in the system info:

Adobe Photoshop Version: 25.7.0 20240321.m.2555 e60a673 arm64

Number of Launches: 10

Operating System: Mac OS 13.6.1

System architecture: Apple M1, HybridCPU(4:4)

Physical processor count: 8

Built-in memory: 16384 MB

Free memory: 7847 MB

Memory available to Photoshop: 12867 MB

Memory used by Photoshop: 70 %

Crash Handler: Adobe

DCX Version: 7.13.2

SAM SDK Version: 7.7.0-fio

ACP.local Status:

- SDK Version: 3.4.0

- Core Sync Status: Reachable and compatible

- Core Sync Running: 7.1.1.1

- Min Core Sync Required: 4.3.66.28

Live Edit Client SDK Version: 4.0.4

Open Color IO version: 2.3.2

Content Credentials is not available

NGL Version: 1.37.0.8

Not sure whether that helps you identify the issue?

Cheers,

Evan

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