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Participant
April 14, 2023

P: Generative Fill Button greyed out (age)

  • April 14, 2023
  • 385 replies
  • 239546 views

After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

 

Patrick

385 replies

Participant
May 29, 2023

Nowhere on my creative cloud account does it ask for my date of birth. What am I supposed to do? This is beyound frustrating

Participant
May 28, 2023

I cannot run the Generative fill part of the photoshop beta program but it keeps telling me im not over 18 years old, i have been a photographer for 35 years, it tells me that i have to put my age in on my adobe account settings, but there is noware to put it, can you help. I have uninstalled it and reinstalled it a couple of times but it is of no help

 

 

daniellei4510
Community Expert
Community Expert
May 28, 2023

I read elsewhere that you need to log out of you Creative Cloud and Adobe account, then go to Behance.net and log in with your Adobe ID. You should then be able to enter your birthdate (somewhere, although they didn't say where). Then log back in to your Creative Cloud account and you should be good to go. 

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
requiem76
Participant
May 29, 2023

confirmed, this is how to verify

Participant
May 28, 2023

The only update I have now is for 20230516.m.2174.

 

I'm on a Windows Computer and fully updated Photoshop Beta.

Participant
May 28, 2023

adobe thinks I'm not 18 and I cannot use some functions. I cannot find a setting in my profile to tell my age.

Participant
May 28, 2023

Any time I try to use it, I get an error message "This feature can only be used by those 18 and older at this time. Your account shows that you're not yet 18." LOL

How do I fix this?

Participant
May 28, 2023

When I try to use generative filling, it doesn't work and I get this message:
This function can only be used by people aged 18 and over at the moment? Your account indicates that you are not yet 18 years old.
I am 53 years old, and nowhere did I find my age listed or editable in my account.

jane-e
Community Expert
Community Expert
May 28, 2023

@Lars123456789 

 

I've moved your post to the primary thread in the Photoshop beta forum.

 

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

  • Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
  • Log into Behance with your Adobe ID and enter your Date of Birth.
  • If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

https://helpx.adobe.com/photoshop/using/generative-fill.html

 

~ Jane

Participant
May 28, 2023
I am over 18 years old, and the program gives an error that supposedly I am under 18 years old

 

Participant
May 28, 2023

Nach Installierung von Photoshop (Beta) wurde ich in dem Prorgamm darauf hingewiesen, dass aus meinem Konto wohl hervorgeht, dass ich noch nicht 18 Jahre alt sei und ich somit die AI-Funktion nicht nutzen kann.

Da ich aber bereits 20 bin und meines Wissens nie nach einem Geburtsdatum gefragt wurde, suchte ich vergebens nach einem Ort, an dem ich dies ändern oder eingeben kann - leider ohne Erfolg.

Kann mir da jemand weiterhelfen?

Participant
May 28, 2023

Melden Sie sich sowohl bei der Creative Cloud Desktop-App als auch bei der Photoshop-App (Beta) ab und wieder an
Melden Sie sich mit Ihrer Adobe-ID bei Behance an und geben Sie Ihr Geburtsdatum ein

Participant
May 28, 2023

Hi there - I am trying to use the new Generative Fill in the recent Beta version, but it tells me I have to be over 18. I am 54!!! Can anyone tell me how to update this information please?

jane-e
Community Expert
Community Expert
May 28, 2023

@Jonathan30118788atbw 

 

Hi Jonathan, here's how:

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

  • Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
  • Log into Behance with your Adobe ID and enter your Date of Birth.
  • If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

https://helpx.adobe.com/photoshop/using/generative-fill.html

 

 

I'll move your post to the primary thread in Photoshop beta

~ Jane

Participant
May 28, 2023
Thank you so much Jane - That worked a treat. All up and running.

Much appreciated..