Participant

P: Generative Fill Button greyed out (age)

Forum|Forum|2 years ago
April 14, 2023
385 replies
239366 views

After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

Patrick

Desktop-Windows

Show previous replies

Ray P

Participant

when trying to use generative fill, pop up states, I'm not 18 and will not allow me to use. How do I change my age?

AxelMatt

Community Expert

The new function Generative Fill is greyed out and you get a warning that you apparently to young even though you are over the age 18. In this case it is possible that you don't have a valid Date of Birth associated with your Adobe ID account.

To update your Date of Birth, you can do either of the following steps:

Sign out and sign back into Creative Cloud Desktop Client and Photoshop (Beta) app
Log into Behance with your Adobe ID and enter your Date of Birth.
If you sign in using social sign-in (Apple, Google or Facebook), ensure that your Date of Birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (Beta) app to enable Generative Fill.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

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eva30115268qhp5

Participant

Hello, when I try to use the generator, the application tells me that this option is reserved for users over 18 years old. I'm 36 so that shouldn't be a problem. How can I change this state of affairs, I can't find my date of birth mentioned anywhere in my creative cloud account.

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Michelle30111093y1vt

Participant

Keeps telling me that generative fill is not an option because my account indicates that I am not yet 18. I have never put an age or birthdate in Adobe. How can I fix this? I have been trying to find where to tell Adobe that I am indeed over 18.

daniellei4510

Community Expert

YouTube videos keep saying that you can add your birthday in Behance.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

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FILIPI S PINTO

Participant

alguém pode me ajudar? não consigo usar a intelegencia artificial, fica aparecendo que sou menor de idade

jane-e

Community Expert

@FILIPI S PINTO

Try this:

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
Log into Behance with your Adobe ID and enter your Date of Birth.
If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

https://helpx.adobe.com/photoshop/using/generative-fill.html

I've moved your post to the primary thread in Photoshop beta

~ Jane

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abdurrahman30108507nmbj

Participant

hi dear Creative Cloud team.

I couldn't use generative Aİ in photoshop Beta. I am a user from Turkey. İs that because of my region or anything else.

Waiting your answer. thank you so much 🙂

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Haudiherasammamerra

Participant

Hello Community i have a Problem hope somebody can help me

i have installed the Beta version to check out the new Ai functions but

the Generative Fill, told me im not 18 lol im 45 whats going on there?

Any ideas how to fix this nonsens?

Photoshop Version 24.6.0 Beta

Windows 10

TheDigitalDog

Inspiring

See: https://community.adobe.com/t5/photoshop-beta-bugs/p-generative-fill-button-greyed-out/idc-p/13820778/page/14#M84735

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Haudiherasammamerra

Participant

fixed! works now!
Thanks very much TheDigitalDog 4 fast response sorry for the n00b Question 🙂

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LeaLaRoss

Participant

I just downloaded Photoshop Beta, but can`t use it (ai feature), because Photoshop is telling me, that I am underage (which I am not).

I checked all connected E-Mail programs etc. - all contain my correct date of birth.

TheDigitalDog

Inspiring

https://community.adobe.com/t5/photoshop-beta-bugs/p-generative-fill-button-greyed-out/idc-p/13820778/page/14#M84735

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Eddy Redhair

Participant

Hello la commu !

Lorsque j'ai voulu tester le remplissage génératif sur Photoshop Béta il me dit que sur mon compte je n'ai pas 18 ans et qu'il ne fonctionne pas pour les gens qui n'ont pas encore 18 ans. Où peut on régler ce problème please ?

Pour info j'ai 46 ans 😊

Trevor.Dennis

Community Expert

There is a major thread with links to thew beta FAQ on the Photoshop beta forum

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ivanm54072925

Participating Frequently

Hello,

Anyone knows why when I make a selection the "generative fill" field doesn't appear in the contextual Task Bar (as show on the screen capture below). What have I done wrong, what should I do to get the button ?