Participant

P: Generative Fill Button greyed out (age)

Forum|Forum|2 years ago
April 14, 2023
385 replies
239364 views

After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

Patrick

Desktop-Windows

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J

joaonunes550

Participant

Hi!Im the new Photoshop (beta) and when i try to use the new IA tool, it said i need to be 18 or older, but im 20, where i can fix this?

jane-e

Community Expert

@joaonunes550

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
Log into Behance with your Adobe ID and enter your Date of Birth.
If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

https://helpx.adobe.com/photoshop/using/generative-fill.html

If you still have trouble, contact Adobe Customer Care by Chat or by Twitter:
Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

You can send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

I've moved your post to the primary thread in Photoshop Beta

~ Jane

Peru Bob

Community Expert

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

K

K30104432rhxm

Participant

I did behance, add me age, made profile public, restarted my computer (ywice), have the most up to dat everion... and im still getting the same error message.

K

K30104432rhxm

Participant

I have behanced and Im still getting the same error message about me not being 18.....im 39!

jane-e

Community Expert

@Mateusz301032950c9v

I've moved your post to the primary thread in the Photoshop beta forum.

Jane

M

Mateusz301032950c9v

Participant

Good morning, I have a problem after selecting the fragment I want to generate using AI
I have such a message
"A This feature is only available to people over 18 years of
age. According to the information
on your account, you are not yet 18 years old."

Ged_Traynor

Community Expert

@Mateusz301032950c9v

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
Log into Behance with your Adobe ID and enter your Date of Birth.
If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

https://helpx.adobe.com/photoshop/using/generative-fill.html

S

stephanscholdra

Participant

hi. thanks. unfortunately there is no field to enter my birthday in the bhance-profile-menu. where can i find it? thank you very much

davescm

Community Expert

@Rémy Poncelet I've merged your post with an existing thread in the Photoshop Beta forum which contains the answer to your question

Dave

R

Rémy Poncelet

Participant

Hello,
the beta version of photoshop gives me a message that my Adobe account says I'm not 18. How can I change this?

F

frauke26636513w0ik

Participant

thanks your answers worked very well.

Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
Log into Behance with your Adobe ID and enter your Date of Birth.
If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

https://helpx.adobe.com/photoshop/using/generative-fill.html

I also had to change my google date of birth to public not private

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Why is the Generative Fill button greyed out if I'm over 18?

Why is the Generative Fill button greyed out if I'm over 18?

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