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Patrick Bu.
Participant
April 14, 2023

P: Generative Fill Button greyed out (age)

  • April 14, 2023
  • 385 replies
  • 239366 views

After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

 

Patrick

    385 replies

    Show previous replies
    P
    photogal11
    Inspiring
    May 27, 2023

    I have just installed the beta version and wanted to enable the contextual task bar, but it is greyed out.  How do I fix this?

      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      May 27, 2023

      @photogal11 

      Why is the Generative Fill button greyed out if I'm over 18?

      If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

      • Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
      • Log into Behance with your Adobe ID and enter your Date of Birth.
      • If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

      Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

      https://helpx.adobe.com/photoshop/using/generative-fill.html

       

       


      If you still have trouble, contact Adobe Customer Care by Chat or by Twitter:
      Try the link to auto-open the Chat:
      https://helpx.adobe.com/contact.html?rghtup=autoOpen  
      Type "agent"

      If your browser blocks the Chat window, try the troubleshooting tips here:
      https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

      You can send a tweet to @AdobeCare.

      Do not reply to PMs, which are likely to be scammers.

      I've moved your post to the primary thread in Photoshop beta

      ~ Jane

       

      J
      joelcastro991
      Participant
      May 27, 2023

      Hello community, I have a problem, I cannot use some photoshop functions because Adobe tells me that I am a minor, but I am really of legal age, how can I configure that? maybe I don't know where to configure it, thank you very much for your answers

        J
        joelcastro991
        Participant
        May 27, 2023

         

        M
        Mayra300965462cg2
        Participant
        May 27, 2023

        I keep getting an error saying I'm unable to use the new feature because I'm not over the age of 18.  I'm 35 years old and have been using Photoshop for years! What on earth? How do I change this so I could use this awesome new AI feature everyone is talking about?

        Pattie-F
        Pattie-F
        Legend
        May 27, 2023

        Give the suggestions  here a try and let us know if this takes care of your issue:

         

        If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

         

        -Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app

         

        -Log into Behance with your Adobe ID and enter your Date of Birth.

         

        -If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

         

        Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

          G
          Glenn5D3E
          Participant
          May 27, 2023
          Du musst in der Behance seit die Geburtstag schreiben. Suchst Du fur dein profile. Update. Warten ungefahr 15-20 minutes. Fur mich, das war genug.

          I know that was really bad German but it’s been a while. Viel Gluck

          Sent from my iPhone
          E
          empresshari
          Participating Frequently
          May 27, 2023

          I did that for 3 days pulling my hair out, there's no way to get to it. Chat with online support, they were able to help reset it very quickly and it worked. 

            jane-e
            Community Expert
            jane-eCommunity Expert
            Community Expert
            May 27, 2023

            @michaelt39826754 

             

            Here's the part about Adobe Customer Care again. Folks have reported success.

             

            If you still have trouble, contact Adobe Customer Care by Chat or by Twitter:
            Try the link to auto-open the Chat:
            https://helpx.adobe.com/contact.html?rghtup=autoOpen  
            Type "agent"

             

            Jane

             

              M
              michaelt39826754
              Participant
              May 27, 2023

              I cannot find the [cursing removed] date of birth thing! I've clicked on Behance and all I get is page after page of people sharing work!

              yuribranco
              yuribranco
              Participant
              May 27, 2023

              Has anyone gone through this? The new tool in photoshop beta doesn't work because it says I'm under 18 even though I'm not, and I can't see how to change my age in the account setup.

              jane-e
              Community Expert
              jane-eCommunity Expert
              Community Expert
              May 27, 2023

              @yuribranco 

               

              Why is the Generative Fill button greyed out if I'm over 18?

              If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

              • Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
              • Log into Behance with your Adobe ID and enter your Date of Birth.
              • If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

              Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

              https://helpx.adobe.com/photoshop/using/generative-fill.html


              If you still have trouble, contact Adobe Customer Care by Chat or by Twitter:
              Try the link to auto-open the Chat:
              https://helpx.adobe.com/contact.html?rghtup=autoOpen  
              Type "agent"

              If your browser blocks the Chat window, try the troubleshooting tips here:
              https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

              You can send a tweet to @AdobeCare.

              Do not reply to PMs, which are likely to be scammers.

              I've moved your post to the primary thread in Photoshop beta

              ~ Jane

                A
                Adriel30096033inzy
                Participant
                May 27, 2023

                When I go to do the generative fill it's saying "this feature can only by those 18 and older at this time. Your account shows that you're not yet 18." Any one know how to fix this? And also, I am definitely older than 18. Is there any place in accounts to upload your age? This is for desktop-mac0s. 

                jane-e
                Community Expert
                jane-eCommunity Expert
                Community Expert
                May 27, 2023

                @Adriel30096033inzy 

                 

                Why is the Generative Fill button greyed out if I'm over 18?

                If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

                 

                • Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
                • Log into Behance with your Adobe ID and enter your Date of Birth.
                • If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

                 

                Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

                https://helpx.adobe.com/photoshop/using/generative-fill.html


                If you still have trouble, contact Adobe Customer Care by Chat or by Twitter:
                Try the link to auto-open the Chat:
                https://helpx.adobe.com/contact.html?rghtup=autoOpen  
                Type "agent"

                If your browser blocks the Chat window, try the troubleshooting tips here:
                https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

                You can send a tweet to @AdobeCare.

                Do not reply to PMs, which are likely to be scammers.

                I've moved your post to the primary thread in Photoshop beta

                ~ Jane

                 

                  A
                  ahmedbukhari
                  Participant
                  May 27, 2023
                  When trying to use the new tools in Photoshop Beta .. I get this message.
                  How can I change my date of birth?
                  jane-e
                  Community Expert
                  jane-eCommunity Expert
                  Community Expert
                  May 27, 2023

                  @ahmedbukhari 

                  Why is the Generative Fill button greyed out if I'm over 18?

                  If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

                   

                  • Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
                  • Log into Behance with your Adobe ID and enter your Date of Birth.
                  • If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

                   

                  Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

                   

                  https://helpx.adobe.com/photoshop/using/generative-fill.html

                   

                  If you still have trouble, contact Adobe Customer Care by Chat or by Twitter:


                  Try the link to auto-open the Chat:
                  https://helpx.adobe.com/contact.html?rghtup=autoOpen  
                  Type "agent"

                  If your browser blocks the Chat window, try the troubleshooting tips here:
                  https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

                  You can send a tweet to @AdobeCare.

                  Do not reply to PMs, which are likely to be scammers.

                   

                  I've moved your post to the primary thread in Photoshop beta


                  ~ Jane

                   

                   

                   

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