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Patrick Bu.
Participant
April 14, 2023

P: Generative Fill Button greyed out (age)

  • April 14, 2023
  • 385 replies
  • 239549 views

After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

 

Patrick

    385 replies

    Show previous replies
    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    May 27, 2023

     

    @michellegllrdo 

     

    Read the post directly above yours or read through the thread. The answer appears in detail dozens of times. Let us know if you still need help.

    https://helpx.adobe.com/photoshop/using/generative-fill.html

     

    Jane

     

    moustafab83320023
    moustafab83320023
    Participant
    May 27, 2023

    it shows me am not 18 but am 30 years old 

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    May 27, 2023

    @moustafab83320023 

     

    Why is the Generative Fill button greyed out if I'm over 18?

    If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

     

    • Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
    • Log into Behance with your Adobe ID and enter your Date of Birth.
    • If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

     

    Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

     

    https://helpx.adobe.com/photoshop/using/generative-fill.html

     

    If you still have trouble, contact Adobe Customer Care by Chat or by Twitter:


    Try the link to auto-open the Chat:
    https://helpx.adobe.com/contact.html?rghtup=autoOpen  
    Type "agent"

    If your browser blocks the Chat window, try the troubleshooting tips here:
    https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

    You can send a tweet to @AdobeCare.

    Do not reply to PMs, which are likely to be scammers.

     

    I've moved your post to the primary thread in Photoshop beta


    ~ Jane

     

    M
    michellegllrdo
    Participant
    May 27, 2023

    Hi! I am having the same issue but can't figure out where to add my birthday. How did you add yours?

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    May 26, 2023

    @riley30093898il3q  @Kevin Stohlmeyer 

     

    I've merged this post and its replies with the primary thread.

     

    Jane

     

    O
    OTTSL
    Participant
    May 26, 2023

    Estimados, Photoshop Beta me dice que debo tener 18 años para usarla. Tengo 63. ¿Cómo puedo decir en mi cuenta mi edad, para poder usar la Beta, por favor?  Gracias y Saludos.

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    May 27, 2023

    @OTTSL 

     

    I've moved your post to the primary thread.

    Why is the Generative Fill button greyed out if I'm over 18?

    If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

     

    • Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
    • Log into Behance with your Adobe ID and enter your Date of Birth.
    • If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

     

    Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

     

    https://helpx.adobe.com/photoshop/using/generative-fill.html

     

    If you still have trouble, contact Adobe Customer Care by Chat or by Twitter:


    Try the link to auto-open the Chat:
    https://helpx.adobe.com/contact.html?rghtup=autoOpen  
    Type "agent"

    If your browser blocks the Chat window, try the troubleshooting tips here:
    https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

    You can send a tweet to @AdobeCare.

    Do not reply to PMs, which are likely to be scammers.

    ~ Jane

     

    R
    riley30093898il3q
    Participant
    May 26, 2023

    Unable to use new features. Says I am not 18 but no where to enter date. 

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    May 26, 2023

    Hi @riley30093898il3q 

    Why is the Generative Fill button not available?
    If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
    • Log into Behance with your Adobe ID and enter your Date of Birth.
    • Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
    Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
    https://helpx.adobe.com/photoshop/using/generative-fill.html

     

    If you cannot enter your DOB in Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

     

    B
    brad30093959nlio
    Participant
    May 26, 2023

    When i try useing generative fill it comes up saying " this feature can only be used by those 18 and older at this time. Your account shows that you're not yet 18"
    I am legit 19 wtf adobe how can i change my age?

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    May 26, 2023

    Hi @brad30093959nlio 

    Why is the Generative Fill button not available?
    If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
    • Log into Behance with your Adobe ID and enter your Date of Birth.
    • Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
    Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
    https://helpx.adobe.com/photoshop/using/generative-fill.html

     

    If you cannot enter your DOB in Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

    ProDesignTools
    Community Expert
    ProDesignToolsCommunity Expert
    Community Expert
    May 26, 2023

    Yes, I've heard that in some cases too. In that event, most people should be able to reach Adobe Customer Care via live online chat:


    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    Or to contact Adobe Customer Support by phone, go to https://helpx.adobe.com/contact/phone.html for a comprehensive list of phone numbers by geography including hours and languages.

    *** Note that Adobe does not do support by email, so beware of scammers and answering anyone who sends you a private message via this forum. ***

    E
    empresshari
    Participating Frequently
    May 26, 2023

    Yep, already had a Behance account and did not get a prompt and no place to enter DOB in account settings. Chatting with support was quick and easy and they solved it.  

    I
    ivo30093679phyu
    Participant
    May 26, 2023

    Any know how to fix the account that prove older the 18 years , to allow me use generative fill?

    This message show every time I try to use  Generative fill. I dont know how to set the account to show that i older then taht

     

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    May 26, 2023

    Hi @ivo30093679phyu 

    Why is the Generative Fill button not available?
    If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
    • Log into Behance with your Adobe ID and enter your Date of Birth.
    • Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
    Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
    https://helpx.adobe.com/photoshop/using/generative-fill.html

     

    If you cannot enter your DOB in Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

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