P: Generative Fill Button greyed out (age)

the Genreative fill not working its say that i am under 18 but i am 23
I've been trying to fix this for hours but can't

@DYS24523629v9um can you be more specific?

Hi Cory, thank you! I already did that without results.

But I just found out that it was because of my firewall! I just tried to deactivate it and restarted Photoshop, then it worked. I took a closer look at my firewall rules and found the culprit one and deleted it. Now it works fine even with the firewall turned on.

To sum it up, for people having the same problem, maybe try to deactivate your firewall temporarily and restart Photoshop, if the generative fill then works it means that there is a rule in your firewall that prevents the generative fill to connect to the internet. 

@jsk1979 there is no difference between Mac or Win for the GF functionality, so...

Make sure you are signed in your CCD app with the same Adobe ID as your PC. You may need to clean your entire Mac CCD:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

For me, it's even weirder, I can use the generative fill just fine on my PC desktop but it's now greyed out on my Mac laptop. It used to work on my Mac laptop too before. There is no where in my Behance profile where I can enter my DOB so I guess I'll just wait until it's not beta anymore to use it on my Mac...

Hi all,

Just as an update as I have been trying to get help on the problem of Generative Fill being blocked due to age, this time I went through twitter and got a reply back straight away telling me that my date of birth is not correct and was then passed to support.  I then went through the exact actions as have been repeated on this thread many times to no avail.  They then said they would change my DOB to the correct one and that this would take 2-4 hrs.  They contacted me to see if things were corrected, but alas 12hrs later I still am 'under age'.  I strongly believe the problem to be with Behance.  This is where I am at the moment.  I am not complaining as this is a Beta and this is what Beta's a for ironing out problems but I really hjope this is cleared up before official launch.  (As a side note in this day where cyber security is important I find being told that my DOB in Google profile should be made public in order to log into another program frankly astonishing).   

https://www.youtube.com/watch?v=wVe4pGRKd28&t=1087s

So wie in dem Video zu sehen kann ich leider kein weiterer Bild auswählen / importieren. Funktion ist ausgegraut.

Hat jemand eine Ahnung warum?

Version : Adobe Photoshop Version: 24.7.0 20230622.m.2215 26ae038 x64

Generative Füllung: funktioniert hingegen .. für mich zur Zeit aber nicht brauchbar

Yes, Same issue from my side too.

In my case it was due to the fact the Image > Mode was greyscale and not RGB

It happened to me on a CMYK image. When I changed the image to RGB it worked.