P: Generative Fill Button greyed out (age)

I am trying to use Photoshop beta, the second I try to use the AI tool it comes up with an error saying I am under 18. I am 30, and under my user account I can find no fields where I can change my DOB, I have looked through everything.

When I click on the support 'speak to a real person' button, it simply redirects to the top of the page and I end up in an infinite loop.

I have tried to use Photoshop Beta but it has a pop up that tells me I'm not old enough. However am definitely over legal age.

Where can I check this and have it adjusted?

I selected the part on my picture that i want to generate in but still, the button for it to acutally generate is greyed out. If the issues is already resolved please report back with the fix. I tried everything i could imagine.

@Matt30088145ic38 

I realize there are 725 replies in this merged thread so information is close to impossible to find. Here is something else to try:

Contact Adobe Customer Care by Chat or by Twitter. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent" 

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

Be sure you are using the latest Beta:

Adobe Photoshop Beta Version: 24.6.0 20230603.m.2196 77b00e0 x64

Jane

I have followed the procedure. I actually followed the procedure a while back with no luck.  I do not sign into my account using a social account, only my adobe account and I have updated the beta with every release in the hope that this would fix it.  Alas it has not and I can't find an option to enter my DOB! But thankyou for the advice, I see a lot of people are having the problem, hence my concerns.

You need to follow the procedure. Follow the procedure, and you can enter you DOB!

I first logged into Behance in 2018 so can't remember if it asked for a date of birth.  However the option to add a date of birth to my profile is not there.  I'm worried that if this is happening in beta it may carry over to the main prog.

also im perfectly sure i have put my years on the birthday date so I don't have a clue why it won't work @neanja305076703e4f 

Check the thread. You have plenty of advice how to handle this. It's having a "wrong" age information in the Adobe ID database. Generative AI can't be used for anyone being underage. To correct this, you need to do as shown here: https://helpx.adobe.com/photoshop/using/generative-fill.html#generative-fill-greyed-out

If you have the correct age information, contact Adobe customer care.