Participant

P: Generative Fill Button greyed out (age)

Forum|Forum|2 years ago
April 14, 2023
返信数 385.
239068 ビュー

After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

Patrick

Desktop-Windows

前の返信を表示

M

MEB GmbH

Participant

Ich kann die neue Funktion in der beta nicht benutzen, wenn ich ein rechteck um ein Objekt gezogen hab und in das ki feld klicke kommt die Meldung ich wäre laut meines bezahlkontos noch nicht 18 !?

hat dazu einer die Lösung?

danke

B

Berthold30100890z53u

Participant

Habe das gleiche Problem.

V

Věra300997041n4p

Participant

Hello, I would like to use generative fill, but photoshop tells me, I can´t cause the age - I should be not 18, but that´s not the truth. What to do, please?

jane-e

Community Expert

@Věra300997041n4p

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
Log into Behance with your Adobe ID and enter your Date of Birth.
If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

https://helpx.adobe.com/photoshop/using/generative-fill.html

If you still have trouble, contact Adobe Customer Care by Chat or by Twitter:
Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

You can send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

I've moved your post to the primary thread in Photoshop beta

~ Jane

B

Boris30099376cl3n

Participant

Work

A

Amit30099301jsp5

Participant

how can i fix this ? i cant use the generatuve fill botton

daniellei4510

Community Expert

Go to Behance (or maybe your Adobe account?) and update your profile. Your age is probably missing.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

J

joelcastro991

Participant

thank you very much, it helped me

W

William25639975p0f6

Participant

I came to say the same thing - this is beyond farce adobe. At minium there should be documentation - also you literally bill our accounts every month come on.

F

Florian P.30097842g762

Participant

After updating Photoshop to latest version now included the generative AI feature, my Photoshop blocks this features and a big orange text box pops up wrongly claiming I am not allowed to use this feature given I am underage as per my account settings.

Technical info:
Adobe Photoshop (Beta) v24.6
Windows 10

I tried for over one hour to desparately resolve this and it as hilarious as this is excessively frustrating.

- I was never asked ever since by time with Adobe whats by date of birth

- I have an account with this firm for pays and pay the subscription with credit card

- Most frustrating: There is not even anywhere an age setting or age verification problem at all in the account settings nor does the software give me any piece of advice at all how I can update my profile in this regard

@Adobe Team: If you read this please pass it on to your responsible software engineering team - this is really highly unprofessional and extremely poorly managed - having a software making wrong assessments on your status, blocking your features and leaving you alone with the problem without adressing any way at all how to solve is certainly not the way to keep customer satisfaction for what is supposed to be a premium product (and priced as such!).

Many thanks for everyone who can help - I tried to find a solution on Google, YouTube and ChatGPT and I am really running out of ideas what to do.

Ged_Traynor

Community Expert

@Florian P.30097842g762

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
Log into Behance with your Adobe ID and enter your Date of Birth.
If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

https://helpx.adobe.com/photoshop/using/generative-fill.html

E

edyzero

Participant

After updating to Photoshop Beta to access the generative AI feature, my Photoshop blocks this features and a big orange text box pops up wrongly claiming I am not allowed to use this feature given I am underage as per my account settings.

Technical info:
Adobe Photoshop Version: 24.6.0
Windows 10

I tried desperately resolving this for over one hour, and it is as hilarious as this is excessively frustrating.

- I was never asked ever since my time with Adobe what is my date of birth

- I have an account with this firm for pays and pay the subscription with a credit card

- Most frustrating: There is not even anywhere an age setting or age verification problem at all in the account settings, nor does the software give me any piece of advice at all on how I can update my profile in this regard

J

Joey30097644o1k2

Participant

Hello ,
I just downloaded the new Photoshop beta .
If i want to use the new "generate fill" Photoshop says: This function is only available when i am 18 years old.. . I am over 18.... What can i do ? didn´t found any options to choose my Birthday etc.

M

MINGJUN30097913dm8j

Participant

Me too！What happened？

A

austintorq

Participant

"This feature can only be used by those 18 an older at this time. Your account show that you are not 18." Is showing up when I hovering over the Generative Fill button. There are no instructions or explanations on how to change or verify my age as I am over 18.

D

Daniel30105206sghj

Participant

So I downloaded the beta version of Photoshop to check and see how the ai works but for some reason, it says I have to be 18 and older to use it which I am but for some reason, it says I'm not, so how do I solve this issue? how do I change my age?

E

ELISA5FA6

Participant

I am interested in the replies, as I have the same problem.

K

Key of D

Participant

I was going to try the new generative fill feature, and was greeted with the warning (see attached) that I'm apparently too young. I'm flattered, dear Adobe, but how do I rectify this? I'm 50, and using PS (Beta) on Windows 11.

Thanks in advance for your help.

Ged_Traynor

Community Expert

@Key of D

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
Log into Behance with your Adobe ID and enter your Date of Birth.
If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

https://helpx.adobe.com/photoshop/using/generative-fill.html