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Patrick Bu.
Participant
April 14, 2023

P: Generative Fill Button greyed out (age)

  • April 14, 2023
  • 385 replies
  • 239376 views

After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

 

Patrick

    385 replies

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    jeffry de meyer
    jeffry de meyer
    Participating Frequently
    May 26, 2023

    You probably made a mistake while creating the account.
    That's where you set it, and I've been looking for a bit but I can't find where to change it either.
    I think you are going to have to ask adobe

    https://helpx.adobe.com/manage-account.html

    at the bottom you can click a link for contact us

    A
    alexreal
    Participant
    May 26, 2023

    in the beta version, when I try to use a generative fill, it says that I am not 18 years old, although I have been an adult for a long time, how can I fix this?

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    May 26, 2023

    @alexreal 

    Why is the Generative Fill button greyed out if I'm over 18?

     

    If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

     

    • Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
    • Log into Behance with your Adobe ID and enter your Date of Birth.
    • If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

     

    Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

     

    https://helpx.adobe.com/photoshop/using/generative-fill.html

     

    Jane

     

      Tarja P. at WSOY
      Tarja P. at WSOY
      Participating Frequently
      May 26, 2023

      @CShubert  Shutting down and disabling VPN makes no difference. I guess I need to wait for the next update. I also have no clue how to annouce or change my DoB, signing in and out of Behance/Adobe does not give me any place to check or fill it in. I have been using PS from version 2.0 and this is the first time I am getting impatient with it 😄 Thanks for all the help, looking forward to future instalments.

      CShubert
      Community Manager
      CShubertCommunity Manager
      Community Manager
      May 26, 2023

      Curious @Tarja P. at WSOY is your system sitting behind a VPN? We have had customers report that turning it off allows the updated Ps beta to show...

       

       

        Tarja P. at WSOY
        Tarja P. at WSOY
        Participating Frequently
        May 26, 2023

        @CShubert I did download PS Beta latest version. It shows: 

         No update for this available for this for me. Thanks for all the help all the same.

        CShubert
        Community Manager
        CShubertCommunity Manager
        Community Manager
        May 26, 2023

        @Tarja P. at WSOY you list 24.5... this is release Ps and NOT Ps beta. Make sure you are talking about beta. Generative Fill is NOT available in release, just beta.

         

        J
        Jens300871210d82
        Participant
        May 26, 2023

        Leider kann ich die Generative Fill Funktionen nicht nutzen, da ich laut Adobe nicht 18 bin. Ich bin zwar 45 und würde das auch gerne bekanntgeben, weiß aber nicht wo. In meinem Account kann ich das leider nirgendwo.

         

        Wer weiß rat? Bitte um Hilfe! 🙂

        J
        Jens300871210d82
        Participant
        May 26, 2023

        Unfortunately, I can't use the features because Adobe says I'm not 18. I am 45 though and would like to make that known but don't know where. In my account I can unfortunately nowhere.

        Kevin Stohlmeyer
        Community Expert
        Kevin StohlmeyerCommunity Expert
        Community Expert
        May 26, 2023

        I'm wondering if this is a phased release where Enterprise does not receive on the same release date as individual IDs. @CShubert do you know if this release is fully available yet?

        Tarja P. at WSOY
        Tarja P. at WSOY
        Participating Frequently
        May 26, 2023

        Thanks, but no luck (or whatever is needed). Still only version 24.5.0 20230426.m.2152 bba44a7 arm64. oh well....

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