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Patrick Bu.
Participant
April 14, 2023

P: Generative Fill Button greyed out (age)

  • April 14, 2023
  • 385 replies
  • 239556 views

After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

 

Patrick

    385 replies

    Show previous replies
    R
    RalfKnipst
    Participant
    May 25, 2023

    Bei mir ist das neue Tool, generatives Füllen, ausgegraut, deaktiviert. Was kann ich tun?

    R
    RalfKnipst
    Participant
    May 25, 2023

    Die Anmeldung bei Behance  war die Lösung, dort konnte ich das Geburtsdatum eingeben und danach ging auch das Tool.

    Graham24508943nobd
    Graham24508943nobd
    Known Participant
    May 25, 2023

    Every photo I've tried to use it won't let me regenerate. I get an error saying generation not available. It won't let me extend the photo, or do any form of generation.

      CShubert
      Community Manager
      CShubertCommunity Manager
      Community Manager
      May 25, 2023

      @Graham24508943nobd could you share a screenshot of your desktop with the image/selection and error message?

       

      Graham24508943nobd
      Graham24508943nobd
      Known Participant
      May 25, 2023
      OK Can do
      B
      blitznmedia
      Participating Frequently
      May 25, 2023

      I have now explored differnt ways to get the new ai feature on photoshop. Its greyed out and can't really find the reason why. Its the latest update. I heard the solution was to enter your age at behance, but as an exsisting member of many years i can't find this to pop-up. Is there any where i can change my age?

      Alexandre Becquet
      Community Expert
      Alexandre BecquetCommunity Expert
      Community Expert
      May 25, 2023

      The IA tool in Photoshop is only for the béta of photoshop at this time. Nothing in the classic update. The generative fill infos : https://www.adobe.com/products/photoshop/generative-fill.html

      If you're in the beta of phtoshop try to uninstall and reinstall the beta.

      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity Expert
      Community Expert
      May 25, 2023

      @Alexandre Becquet take note - if the button is greyed out it means the user has to verify their age using the outlined steps above.

      athlon_1398
      athlon_1398
      Participant
      May 25, 2023

      Hello dear Adobe team,
      I have installed Photoshop (Beta) V 24.6 and want to test the Generative Fill.
      Unfortunately this is not possible because the field is dimmed and not selectable.
      I am using Windows 10 Pro V22H 64 bit with Intel(R) Core(TM)i7-4790k CPU 4GHz RAM 32GB
      What to do ?

      Kind regards
      Juergen Helmke
      juergen_helmke@yahoo.de

        Kevin Stohlmeyer
        Community Expert
        Kevin StohlmeyerCommunity Expert
        Community Expert
        May 25, 2023

        Hi @athlon_1398 

        Why is the Generative Fill button not available?
        If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
        • Log into Behance with your Adobe ID and enter your Date of Birth.
        • Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
        Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
        https://helpx.adobe.com/photoshop/using/generative-fill.html

        K
        kazinitz
        Participant
        May 25, 2023

        I just downloaded the beta PS and my Generative Fill box is "currently not available"
        Why? and how can I fix it?

        Kevin Stohlmeyer
        Community Expert
        Kevin StohlmeyerCommunity Expert
        Community Expert
        May 25, 2023

        Hi @kazinitz 

        Why is the Generative Fill button not available?
        If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
        • Log into Behance with your Adobe ID and enter your Date of Birth.
        • Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
        Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
        https://helpx.adobe.com/photoshop/using/generative-fill.html

        slck
        slck
        Participating Frequently
        May 25, 2023

        SOLVED!

        https://community.adobe.com/t5/photoshop-beta-bugs/p-generative-fill-button-greyed-out/idc-p/13812299#M1851

        J
        Jarod5CB2
        Participant
        May 25, 2023

        @gergelyborz for President!

        Superstar..thanks for discovering and posting the answer. Much appreciated.

        M
        Miguel29885230ocij
        Participating Frequently
        May 25, 2023

        Well done @gergelyborz this works. What a terrible account flaw. No where to add DOB in my account. But trying to get to behance forced me to add one and now it works. Slow clap Adobe.

        P
        pedror55661731
        Participant
        May 25, 2023

        I got it guys.  Go to Behance App and add your date of birthday.  That's it.

        N
        Norlen261591886lq0
        Participant
        May 25, 2023

        Just update your date of birth on Behance and all done, everything will work ok.

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