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Patrick Bu.
Participant
Apr 14, 2023 5:19 PM UTC
Released

P: Generative Fill Button greyed out (age)

After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

 

Patrick

    769 replies

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    amird98259250
    Participant
    May 23, 2023 10:52 PM UTC

    I've tried everything metioned here and it still doesnt work for me either. 

    Adobe Photoshop Version: 24.6.0 20230520.m.2181 4e0245f x64

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      Syed30028305tezs
      Participant
      May 23, 2023 10:51 PM UTC

      Hi

      I just downloaded the Photoshop Beta (its the correct version  24.6.0 20230520.m.2181 4e0245f x64)

      However, the Generative Fill is simply not accessible. 

       

      It does not matter if its a blank canvas or a pre-existing image.
      Any help is appreacited. 

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        Lisa23279813nnzh
        Participant
        May 24, 2023 12:16 PM UTC

        I am having the same problem, but my coworker isn't. 

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        Matthieu30023050cqvs
        Participant
        May 23, 2023 10:44 PM UTC

        same issues :

         

        Version Adobe Photoshop : 24.6.0 20230520.m.2181 4e0245f arm64 : Mac OS 12.6.0 Architecture système : Apple M2, HybridCPU(4:4) 

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        kevinh72583067
        Participant
        May 23, 2023 10:41 PM UTC

        Unable to access Generative Fill. Option to select is gray and unavailable. 

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          peters69104846
          Participant
          May 24, 2023 5:43 AM UTC

          Same here, friend. When I hover over the window it says, “Generative Fill is currently not available.” I've read that one has to be at least 18 years old. I am but no idea how Adobe would know my age. Perhaps this is the issue?

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            rıdvanoktay
            Participant
            May 23, 2023 10:30 PM UTC

            generative fill button not seen ı am older than 18 and also RGB. This is how it seen. promt button not seen.

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            Fabio28377591dwhj
            Participant
            May 23, 2023 10:28 PM UTC

            Sou assinate e minha versão do Photoshop Beta não funciona a ferramenta Generative Fill.

            Consigo encontrar a ferramenta mas ela não habilita para digitação.

             

            Como posso resolver isso?

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            Kevin Stohlmeyer
            Community Expert
            Kevin StohlmeyerCommunity Expert
            Community Expert
            May 24, 2023 6:29 PM UTC

            Why is the Generative Fill unavailable?
            If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
            • Log into Behance with your Adobe ID and enter your Date of Birth.
            • Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
            Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
            https://helpx.adobe.com/photoshop/using/generative-fill.html

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            Fabio28377591dwhj
            Participant
            May 23, 2023 10:21 PM UTC

            My generative fill in photoshop beta does not work. The tool enables but does not let me type.

            how do i fix it?

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              Samuel300283036ya1
              Participant
              May 23, 2023 10:48 PM UTC

              Having this same issue, bumping hoping for a solution 

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                Zack Allen
                Participant
                May 24, 2023 5:50 AM UTC

                Same Issue...completely updated, it's still greyed out... uninstalling.

                 

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                  Cy Cosper
                  Participating Frequently
                  May 23, 2023 10:07 PM UTC

                  Hi. I've updated Photoshop Beta and confirmed I have the correct version, 24.6 m.2181.

                  I make a selection with my selection tool and the generative fill bar appears, however the button is greyed out.

                  When I hover over the button I get a message tag stating "Generative fill is currently not available". 

                  My layer is rasterized and unlocked, so I'm not sure why this feature isn't working.

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                    Ethan22353883o32f
                    Participant
                    May 23, 2023 11:28 PM UTC

                    having the same issue

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                    Joshua27072090eamh
                    Participating Frequently
                    May 23, 2023 9:58 PM UTC

                    still not working after taking these steps

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                      Anonymous
                      May 23, 2023 9:52 PM UTC

                      Hello my friends,

                      I have the same problem. Feel free to reach out to me if you'd like. I also removed the built in macOS firewall to try. I have a student discount account, so I hope that is not the issue.

                      Apple macBook Air m2

                      Ventura 13.3.1

                      Adobe Photoshop Version: 24.6.0 20230520.m.2181 4e0245f arm64

                       

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