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Participant
April 14, 2023

P: Generative Fill Button greyed out (age)

  • April 14, 2023
  • 385 replies
  • 239069 views

After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

 

Patrick

385 replies

Participant
June 2, 2023

Hello, when I to start working Ph (Beta), I get a message that according to my account I was not yet 18.  I was already 18, I do not know why I see this message.?

 

Thank you

Katka

rogerh78863753
Participant
June 2, 2023

I just turned 57!  I thought I'd try out the AI tool, but I get a message that Photoshop thinks I'm not yet 18.  I can't see any place in my account information to tell you my age.

 

 

Legend
June 1, 2023

Fully aware it's just that betas have it off by default. Not scaling proportionatly like you are in every other Adobe app and all other tools in Photoshop iteself, breaks Design 101: CONSISTENCY.

 

Choose one and stick to it. The inconsitecy is still an embarrisng mess all these years later - not your fault I know.

Kevin Stohlmeyer
Community Expert
Community Expert
June 1, 2023

@csscms not to get off-topic but this has been in your control for several versions now under Preferences/General.

 

Legend
June 1, 2023

And shift-to-unconstrain still exists? Have had to redo two jobs completed while using the beta.

 

It's like being forced to read backwards but only while reading legal contracts, all other times you're allowed to read forwards!

 

Do designers who use the other Adobe apps use shift-to-unconstrain in Photoshop? After all these years, it's still embarrassing, inconsistent UX nonsense sorry.

Legend
June 1, 2023

Go it, it doesn't work on CMYK files, only RGB.

Legend
June 1, 2023

Where exactly is the age setting on Behance (and why the heck is it on Behance, now I have a Behance profile that I don't need or want)?

 

  1. Have been through the Behance Profile and Settings twice
  2. Have been through Settings and Profile on Adobe
  3. Photoshop beta states 'Up to date'
  4. Have also tried reducing the resolution of the current file I'm editing

 

Have been using generative fill for a day and up until a few minutes ago, it was working?

 

Participant
June 1, 2023

The program thinks I'm under 18 and will not allow me to use the generate features... (I'm 45).

Kevin Stohlmeyer
Community Expert
Community Expert
June 1, 2023

Hi @Jensen30225639a7y9 

f you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

Participant
June 1, 2023

I had the same problem, and then I uninstalled and then reinstalled. It was telling me that it had updates but also said it was on the latest version. Hope this helps.

Participant
June 1, 2023

sto provando la nuova versione beta ma il tasto "riempimento generativo" è disabilitato mi dice che i dati del mio account è di un minorenne sotto i 18 anni ma non è vero.

come posso risolvere questo probelma?

c.pfaffenbichler
Community Expert
Community Expert
June 1, 2023

Please post on the correct Forum. 

https://community.adobe.com/t5/photoshop-beta/ct-p/ct-photoshop-beta?page=1&sort=latest_replies&lang=en&tabid=all

 

And please do a Forum Search before posting, because it seems this issue has already been posted about repeatedly.