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Participant
Apr 14, 2023 5:19 PM UTC
Released

P: Generative Fill Button greyed out (age)

After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

 

Patrick

769 replies

Participant
Jun 1, 2023 11:58 AM UTC

my generative fill is not working

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Kevin Stohlmeyer
Community Expert
Community Expert
Jun 1, 2023 12:42 PM UTC

Hi @Sam302145427xci what specifically is not working?

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Participant
Jun 1, 2023 10:37 AM UTC

I have a problem with Generative Fill, when I click on it, it shows me that I am not 18 years old and I can’t  use it

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Kevin Stohlmeyer
Community Expert
Community Expert
Jun 1, 2023 12:42 PM UTC

If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

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Participant
Jun 1, 2023 9:01 AM UTC

I wanted to test the generative fill function on the photoshop beta app but it tells me that it is only available to users of legal age and my account is associated with a minor

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jane-e
Community Expert
Community Expert
Jun 1, 2023 2:21 PM UTC
quote

my account is associated with a minor

By @dos-01

 

Since your account is associated with a minor, you will need to wait until that person turns 18. There is no getting around it with Adobe.

 

Jane

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Participant
Jun 1, 2023 9:00 AM UTC

Quand je souhaite utiliser l'ia, un message d'erreur apparait me disant que l'option est réservée aux + de 18 ans et que mon compte indique que je n'ai pas 18 ans. J'ai 33 ans...

 

Comment régler le soucis ?

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Kevin Stohlmeyer
Community Expert
Community Expert
Jun 1, 2023 12:43 PM UTC

If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

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Participant
Jun 1, 2023 8:27 AM UTC
the generate is greyed out on the contexual display bar
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Kevin Stohlmeyer
Community Expert
Community Expert
Jun 1, 2023 12:44 PM UTC

If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

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Participant
May 31, 2023 10:39 PM UTC

The Adobe Photoshop Beta states that "Generative Fill" is only available to people 18 and older. And it says I'm under 18. How do I change it?

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Kevin Stohlmeyer
Community Expert
Community Expert
Jun 1, 2023 1:44 PM UTC

If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

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jane-e
Community Expert
Community Expert
May 31, 2023 7:22 PM UTC

@Bergzwerck 


Contact Adobe Customer Care by Chat or by Twitter. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent" 

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

~ Jane

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Bergzwerck
Participant
May 31, 2023 7:17 PM UTC

Where can I enter my date of birth on Behance.com? I can't find the right place. 😞

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Participant
May 31, 2023 12:33 PM UTC

photoshop bete indique que j'ai moins de 18 ans et donc que je ne peux acceder à certaines fonction....j'ai 41 ans.

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Kevin Stohlmeyer
Community Expert
Community Expert
May 31, 2023 1:43 PM UTC

If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

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Participant
May 31, 2023 10:19 AM UTC

 

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Kevin Stohlmeyer
Community Expert
Community Expert
May 31, 2023 12:32 PM UTC

Hi @Batyrlan30184284ujkz 

If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

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