Participant

P: Generative Fill Button greyed out (age)

Forum|Forum|3 years ago
April 14, 2023
385 replies
239726 views

After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

Patrick

Desktop-Windows

Show previous replies

P

plum30176333vuca

Participant

Hi guys, I just want to ask some problem of using some new function.
Why my Adobe account is student = I must under 18 years old???????
and because of this, I can't use new functions???

What's wrong with this???????

D

Donald23455723sznj

Participant

Trying to use the beta generative AI and it keeps saying I'm not allowed to use it because records show I'm under 18. VERY frustrating, I'm actually 54!!! I'm a photographer and would love to experiment with it if I can get some help with this issue. I'm on a Desktop and Windows 11

Kevin Stohlmeyer

Community Expert

Hi @Donald23455723sznj

If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

C

Clémentine30171242cjvq

Participant

I'm getting the message that I'm under 18 and thus can't use the generative fill tool. I'm well over 18 and tried to log out and log back on, to no avail. What can I do to fix this? Thanks.

C

Clémentine30171242cjvq

Participant

Never mind, I figured it out.

S

SatoshiFella

Participant

Hi, I installed the Photoshop Beta version to use the AI tool, but I can't use it because it says this version can be used by individuals who are 18 and older. As you know, I have been registered for almost a year and have been paying every month for Photoshop. I'm 40 years old. I tried to find where I can rectify this but couldn't. Could you please resolve this issue so I can use the new AI tool? Thanks.

Kevin Stohlmeyer

Community Expert

Hi @SatoshiFella If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

V

vakula70

Participant

The program states that according to the account, I am not 18 years old. But I'm 53 and I don't know what account you use.

Kevin Stohlmeyer

Community Expert

Hi @vakula70

Why is the Generative Fill button not available?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

T

TMS_MU

Participant

The Generative Fill option in beta 24.6.0 has been disabled saying my account is under age. That is not true. I am a faculty member at a university and my adobe account shows that as verified. Yet, this beta version thinks I am under 18. I have searched to find a way to correct this in my personal information, but there is nothing that indicates my age nor a way to specify my age. Obviously, the Generative Fill feature will be useless if it is automatically disabled for some users. I am running Windows 11, Intel i9 CPU, NVidia GeForce RTX 2060 Super.

Kevin Stohlmeyer

Community Expert

@TMS_MU

Why is the Generative Fill button not available?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

E

Erik30166428az02

Participant

Il indique que mon compte a moins de 18ans alors que ce n'est pas le cas. Je ne peux donc pas utilisé le "generative fill"....

Kevin Stohlmeyer

Community Expert

Hi @Erik30166428az02
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

M

Maria30165121ikym

Participant

I checked my account. Did not seem that there is a record on my age, or somewhere where I could check or fix this issue. Also, I suspect that there is something else going on, and that is why the generative fill is greyed out in PS Beta. Please help to fix it, I would like to use it.

Thanks. Mari

Kevin Stohlmeyer

Community Expert

Hi @Maria30165121ikym

Why is the Generative Fill button not available?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

Be aware that if you have previously entered a DOB and you are underage, you cannot change the date. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person

A

akazaa

Participant

why when i want to use the generetive fill a sign comes out saying this feature is only for who above 18 and im above 18 but still dosent work