Participant

P: Generative Fill Not Working on PS Beta (Program Error)

Forum|Forum|2 years ago
May 24, 2023
68 replies
19567 views

Yesterday I clean installed Win 11 again and wanted to try out the new feature, so I installed the beta and here is what happened:

After finished installation I opened it up and loaded a generic grass land image to try the simplest prompt, "Bird", so I found it wasn't working, but all the other tools seems fine.

Also, the Remove Tool isn't working too.

I downloaded the PS Diagnostic Plugin and here is what it gave me:

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 24.6.0 20230524.m.2185 0e7139d - x86
0	address: 0x00007FF6850950F1	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
1	address: 0x00007FF6835CB6B6	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
2	address: 0x00007FF6835CAA49	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
3	address: 0x00007FF6835CCD73	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
4	address: 0x00007FF681BF190E	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??1Texture1D@OGL@AIF@@UEAA@XZ:-1 in n.a.
5	address: 0x00007FF6835CCE59	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
6	address: 0x00007FF6835CB8F0	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
7	address: 0x00007FF6831BD914	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
8	address: 0x00007FF6831BCC13	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
9	address: 0x00007FF6831C611E	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
10	address: 0x00007FF6831CE238	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
11	address: 0x00007FF6831C69AA	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
12	address: 0x00007FF682562277	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: xmlCheckHTTPInput:-1 in n.a.
13	address: 0x00007FF6831C2A34	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
14	address: 0x00007FF680E31FF0	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: xmlCleanupThreads:-1 in n.a.
15	address: 0x00007FF681A16885	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??1Texture1D@OGL@AIF@@UEAA@XZ:-1 in n.a.
16	address: 0x00007FF681A0FA78	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??1Texture1D@OGL@AIF@@UEAA@XZ:-1 in n.a.
17	address: 0x00007FF81065236A	base: 0x00007FF8105F0000	module name: 'ntdll.dll'	 symbol: RtlHashUnicodeString:-1 in n.a.
18	address: 0x00007FF810625976	base: 0x00007FF8105F0000	module name: 'ntdll.dll'	 symbol: RtlClearThreadWorkOnBehalfTicket:-1 in n.a.
19	address: 0x00007FF80F3826AD	base: 0x00007FF80F370000	module name: 'KERNEL32.DLL'	 symbol: BaseThreadInitThunk:-1 in n.a.
20	address: 0x00007FF81064A9F8	base: 0x00007FF8105F0000	module name: 'ntdll.dll'	 symbol: RtlUserThreadStart:-1 in n.a.

Desktop-Windows

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C

contact7

Participating Frequently

Same issue here.

Before the generative fill progress bar reaches the end, it stops and displays an error saying "Could not complete your request because of a program error"

I had two Adobe agents trying to fix it remotely without success.

철

철홍277513907juq

Participating Frequently

Photoshop Error information
Code: -1
Text: 프로그램 오류로 인하여
Message: 프로그램 오류로 인하여 요청한 사항을 완료할 수 없습니다.
Stack:
Adobe Photoshop 24.6.0 20230603.m.2196 77b00e0 - x86
0 address: 0x00007FF7B18354B1 base: 0x00007FF7AC6F0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
1 address: 0x00007FF7AF38C416 base: 0x00007FF7AC6F0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
2 address: 0x00007FF7AF38B7A9 base: 0x00007FF7AC6F0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
3 address: 0x00007FF7AF38DAD3 base: 0x00007FF7AC6F0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
4 address: 0x00007FF7AD9A75DE base: 0x00007FF7AC6F0000 module name: 'Photoshop.exe' symbol: ??1Texture1D@OGL@AIF@@UEAA@XZ:-1 in n.a.
5 address: 0x00007FF7AF38DBB9 base: 0x00007FF7AC6F0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
6 address: 0x00007FF7AF38C650 base: 0x00007FF7AC6F0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
7 address: 0x00007FF7AEF7DC04 base: 0x00007FF7AC6F0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
8 address: 0x00007FF7AEF7CF03 base: 0x00007FF7AC6F0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
9 address: 0x00007FF7AEF8640E base: 0x00007FF7AC6F0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
10 address: 0x00007FF7AEF8E538 base: 0x00007FF7AC6F0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
11 address: 0x00007FF7AEF86C9A base: 0x00007FF7AC6F0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
12 address: 0x00007FF7AE324C27 base: 0x00007FF7AC6F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
13 address: 0x00007FF7AEF82D24 base: 0x00007FF7AC6F0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
14 address: 0x00007FF7ACBE1900 base: 0x00007FF7AC6F0000 module name: 'Photoshop.exe' symbol: xmlCleanupThreads:-1 in n.a.
15 address: 0x00007FF7AD7C8CF5 base: 0x00007FF7AC6F0000 module name: 'Photoshop.exe' symbol: ??1Texture1D@OGL@AIF@@UEAA@XZ:-1 in n.a.
16 address: 0x00007FF7AD7C1C88 base: 0x00007FF7AC6F0000 module name: 'Photoshop.exe' symbol: ??1Texture1D@OGL@AIF@@UEAA@XZ:-1 in n.a.
17 address: 0x00007FF9D80F236A base: 0x00007FF9D8090000 module name: 'ntdll.dll' symbol: RtlHashUnicodeString:-1 in n.a.
18 address: 0x00007FF9D80C5976 base: 0x00007FF9D8090000 module name: 'ntdll.dll' symbol: RtlClearThreadWorkOnBehalfTicket:-1 in n.a.
19 address: 0x00007FF9D73E26AD base: 0x00007FF9D73D0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FF9D80EA9F8 base: 0x00007FF9D8090000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

J

Jesús30394331x6cl

Participant

Estoy utilizando Photoshop Beta y me está dando siempre el mismo error con el relleno generativo, no me genera nada y dice que tiene "un error" sin especificar en que, no es el de la edad.

He hablado con un técnico y con un asistente y todos me acaban diciendo lo mismo, que os escriba para notificar el error.

Me tiene bastante descontento porque trabajo con Photoshop y la IA me estaba ayudando bastante, entiendo que sea un error de programación ya que está en Beta, solo pido que se solucione cuanto antes.

D

Daf-S

Participant

Hi,
Using the generative fill for a simple task and I get an error saying experiencing high demand...
I'm using the Desktop beta.
Any suggestions please?
Thanks

T

Tony263064065l7s

Participant

Same here

F

Firoz30379986nys0

Participating Frequently

Help me friends !!!!!

im experincing high demand try again later promt only in generative fill service always off peak or peak hour idk how the problem occurs in my pc and laptop i tried unstalling CC and PS as well several times now im hopeless somebody help pleeeeeeeeeeeeeeease !!!!!!

E

ekimwahs

Adobe Employee

To check to see if it is a permissions issue could folks try the following and report back the results?

Open a PNG or JPG file.
Right click on the Background layer in the Layers panel. Choose Convert to Smart Object.
Right click on the layer again. Choose Edit Contents.

does the file open for edit as expected?

Adobe Employee

can you grab another report from the diagnostic tool after hitting the program error with Generative Fill and post

Thank you
Mike Shaw

В

Валерий29940802auzp

Participant

Hey all, decided to try the new AI in Photoshop beta version, but ran into an unexpected problem. During the process of AI generative fill there is "an unexpected program error" message almost at the end of the generation. My system is stable and never ran into any problems with Photoshop whatsoever. Here's the error code, hope someone will help me fix it, thanks in advance!

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 24.6.0 20230603.m.2196 77b00e0 - x86
0 address: 0x00007FF67F6554B1 base: 0x00007FF67A510000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
1 address: 0x00007FF67D1AC416 base: 0x00007FF67A510000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
2 address: 0x00007FF67D1AB7A9 base: 0x00007FF67A510000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
3 address: 0x00007FF67D1ADAD3 base: 0x00007FF67A510000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
4 address: 0x00007FF67B7C75DE base: 0x00007FF67A510000 module name: 'Photoshop.exe' symbol: ??1Texture1D@OGL@AIF@@UEAA@XZ:-1 in n.a.
5 address: 0x00007FF67D1ADBB9 base: 0x00007FF67A510000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
6 address: 0x00007FF67D1AC650 base: 0x00007FF67A510000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
7 address: 0x00007FF67CD9DC04 base: 0x00007FF67A510000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
8 address: 0x00007FF67CD9CF03 base: 0x00007FF67A510000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
9 address: 0x00007FF67CDA640E base: 0x00007FF67A510000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
10 address: 0x00007FF67CDAE538 base: 0x00007FF67A510000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
11 address: 0x00007FF67CDA6C9A base: 0x00007FF67A510000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
12 address: 0x00007FF67C144C27 base: 0x00007FF67A510000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
13 address: 0x00007FF67CDA2D24 base: 0x00007FF67A510000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
14 address: 0x00007FF67AA01900 base: 0x00007FF67A510000 module name: 'Photoshop.exe' symbol: xmlCleanupThreads:-1 in n.a.
15 address: 0x00007FF67B5E8CF5 base: 0x00007FF67A510000 module name: 'Photoshop.exe' symbol: ??1Texture1D@OGL@AIF@@UEAA@XZ:-1 in n.a.
16 address: 0x00007FF67B5E1C88 base: 0x00007FF67A510000 module name: 'Photoshop.exe' symbol: ??1Texture1D@OGL@AIF@@UEAA@XZ:-1 in n.a.
17 address: 0x00007FFBCE7F2260 base: 0x00007FFBCE790000 module name: 'ntdll.dll' symbol: TpAllocPool:-1 in n.a.
18 address: 0x00007FFBCE7E31AA base: 0x00007FFBCE790000 module name: 'ntdll.dll' symbol: TpReleaseCleanupGroupMembers:-1 in n.a.
19 address: 0x00007FFBCCF37614 base: 0x00007FFBCCF20000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFBCE7E26A1 base: 0x00007FFBCE790000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.