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luraes
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November 15, 2024

P: Generative workspace doesn't work

  • November 15, 2024
  • 61 replies
  • 7956 views

I have the latest update of Photoshop beta installed. I have checked if my firewall was blocking the application and it is not. I have uninstalled and reinstalled Photoshop beta 2 times. I have checked my computer for viruses and it is not. After all these attempts Generative workspace, which was working perfectly at first, is still not working.

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    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    November 15, 2024

    Hi @luraes first let's see what version of Ps beta you have.  Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.  

     

    Try resetting Prefs for the Beta:
    /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)
    /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)


    C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings


    Launch BETA Photoshop While Pressing The Keyboard Shortcut
    With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.
    https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

     

    Another helpful thing would be to record a video of what happens when you try to open Generate Workspace so the team can see what you are seeing.

     

    Thanks,

    Cory - Photoshop Product Manager

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