Skip to main content
Participant
August 1, 2023

P: Photoshop beta 25 critical error

  • August 1, 2023
  • 287 replies
  • 72624 views

1. Photoshop (beta) 25.0

2. Windows 11 x64

3. After update to 25.0 version a message appears about a critical error when starting the application and it closes

287 replies

Alex Graferon
Participant
August 22, 2023

Yep, Photoshop is working now. But:

 

1. Hot key T - text - buggy. Does not run a tool.
2. Photoshop is sluggish... I deleted the settings - it doesn't help.

Waiting for new release...

Participant
August 22, 2023

Photoshop beta 25.0 (8/21) release now works for me (Win11).

 

Previous problem for me, now resolved : 

- Lauched PS beta (directly or from within LR)

- Credits popup would display

- Program would close (error message: unrecoverabvle error, PS will now close)

 

Gen AI seems to work fine as well

 

 

sirotseta
Participant
August 22, 2023

For my system (M2 mac, Ventura 13.5)
I can not open any RGB files, not can I create new files (which defaults to RGB)

The program will just crashes and closes.

I can, however, open CMYK files.

 

Kevin Stohlmeyer
Community Expert
Community Expert
August 22, 2023

Hi @sirotseta uninstall the beta and refresh your CC desktop app. A new version was released that addresses this issue. 

Participating Frequently
August 22, 2023

This new update gives me the exact same issues. Not resolved anything for me. The program opens fine, but anytime I try to import a file, in my case a tiff file from Lightroom using the 'edit photo in photoshop beta' it crashes & produces a problem report for adobe photoshop 2024.

I have a Mac mini M2 pro running the latest version of Mac OS 13.5.1.

24.7 works but hangs for around 2 minutes before giving me the Lightroom message 'the file could not be edited because adobe photoshop (beta) could not be launched. But then the tiff file loads in photoshop! Although we can't use generative fill unless you have the latest version!

Seriously sort it out!!!!

Participant
August 22, 2023

Everything worked for me on Windows 10. If you still have problems, try the same method of resetting the settings, maybe it will help someone

Participant
August 22, 2023

Downloaded and installed the latest available version. Still not working. The problem is not solved. Windows 11.

 

renéem80627810
Known Participant
August 22, 2023
c'est super j'ai eu la mise à jour ce matin
et tout refonctionne bien
je vous souhaite de même
bonne journée
Renée
Participating Frequently
August 22, 2023

Downloaded the Update, at first look, it seems to work for me. 

 

Windows 10.

 

That was fast, great work, thank you.

mohsenh59725466
Participant
August 22, 2023

It still doesn't work.

Participating Frequently
August 22, 2023

Still not working for me. I updated just now (Mon Aug 21 23:47:04 PDT 2023), rebooted, tried to edit in PS from Lightroom (with adjustments), and crashed:

 

Process: Adobe Photoshop 2024 [1570]
Path: /Applications/Adobe Photoshop (Beta)/Adobe Photoshop (Beta).app/Contents/MacOS/Adobe Photoshop 2024
Identifier: com.adobe.Photoshop
Version: 25.0.0 (25.0.0)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2023-08-21 23:48:31.6838 -0700
OS Version: macOS 13.4.1 (22F770820d)
Report Version: 12
Bridge OS Version: 7.5 (20P5060)
Anonymous UUID: 35B9C387-A66A-121E-2724-8B6C4E008935


Time Awake Since Boot: 380 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Main Thread 25.0.0 20230820.m.2296 c61c3a5 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: UNKNOWN_0xD at 0x0000000000000000
Exception Codes: 0x000000000000000d, 0x0000000000000000

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [1570]

VM Region Info: 0 is not in any region. Bytes before following region: 4497207296
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
__TEXT 10c0df000-113bdb000 [123.0M] r-x/r-x SM=COW ...hotoshop 2024

Thread 0 Crashed:: Main Thread 25.0.0 20230820.m.2296 c61c3a5 Dispatch queue: com.apple.main-thread
0 AdobeACE 0x115527dc8 ACE_SetOption + 151279
1 AdobeACE 0x1155cee82 ACE_StringASCII + 58
2 AdobeACE 0x11555c3c0 ACE_ProfileFromCode + 187317
3 Adobe Photoshop 2024 0x110a52fc0 0x10c0df000 + 77021120
4 Adobe Photoshop 2024 0x110a530b4 0x10c0df000 + 77021364
5 Adobe Photoshop 2024 0x110a6cdcc 0x10c0df000 + 77127116
6 Adobe Photoshop 2024 0x110a6cbeb 0x10c0df000 + 77126635
7 Adobe Photoshop 2024 0x10e83eeb2 0x10c0df000 + 41287346
8 Adobe Photoshop 2024 0x10e8447e5 0x10c0df000 + 41310181
9 Adobe Photoshop 2024 0x10e840468 0x10c0df000 + 41292904
10 Adobe Photoshop 2024 0x10e9e0682 0x10c0df000 + 42997378
11 Adobe Photoshop 2024 0x10e9ca081 0x10c0df000 + 42905729
12 Adobe Photoshop 2024 0x10e9ca14a 0x10c0df000 + 42905930
13 Adobe Photoshop 2024 0x10eec5c81 0x10c0df000 + 48131201
14 Adobe Photoshop 2024 0x10eec4cd1 0x10c0df000 + 48127185
15 Adobe Photoshop 2024 0x10eec4059 0x10c0df000 + 48123993
16 Adobe Photoshop 2024 0x10eec4707 0x10c0df000 + 48125703
17 Adobe Photoshop 2024 0x10f680df1 0x10c0df000 + 56237553
18 Adobe Photoshop 2024 0x10f680df1 0x10c0df000 + 56237553
19 Adobe Photoshop 2024 0x10f680df1 0x10c0df000 + 56237553
20 Adobe Photoshop 2024 0x10f68e8d3 0x10c0df000 + 56293587
21 Adobe Photoshop 2024 0x10f571207 0x10c0df000 + 55124487
22 Adobe Photoshop 2024 0x10f570484 0x10c0df000 + 55121028
23 Adobe Photoshop 2024 0x10f66dd84 0x10c0df000 + 56159620
24 Adobe Photoshop 2024 0x10e42dd25 0x10c0df000 + 37023013
25 Adobe Photoshop 2024 0x10f571207 0x10c0df000 + 55124487
26 Adobe Photoshop 2024 0x10f570484 0x10c0df000 + 55121028
27 Adobe Photoshop 2024 0x10f66aab5 0x10c0df000 + 56146613
28 Adobe Photoshop 2024 0x10e42e8c1 0x10c0df000 + 37025985
29 Adobe Photoshop 2024 0x10e46927b 0x10c0df000 + 37266043
30 ScriptingSupport 0x198b26988 PluginMain + 359067
31 ScriptingSupport 0x198ad5f61 PluginMain + 28788
32 ScriptingSupport 0x198b2ec00 PluginMain + 392467
33 ScriptingSupport 0x198b6b720 PluginMain + 641075
34 libAdobeExtendScript.dylib 0x115baad0d ScScript::LiveObjectFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 403
35 libAdobeExtendScript.dylib 0x115bc87fc jsOpCall::run(jsRunner&, ScScript::ESVariant&) const + 778
36 libAdobeExtendScript.dylib 0x115bcc407 jsOpLocalAssign::run(jsRunner&, ScScript::ESVariant&) const + 85
37 libAdobeExtendScript.dylib 0x115bcf960 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 140
38 libAdobeExtendScript.dylib 0x115bd0f8e jsOpTry::run(jsRunner&, ScScript::ESVariant&) const + 200
39 libAdobeExtendScript.dylib 0x115bcf960 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 140
40 libAdobeExtendScript.dylib 0x115bca64e jsOpFunction::run(jsRunner&, ScScript::ESVariant&) const + 390
41 libAdobeExtendScript.dylib 0x115bef872 jsRunner::run(ScScript::ESVariant&) + 114
42 libAdobeExtendScript.dylib 0x115be0e80 jsFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 152
43 libAdobeExtendScript.dylib 0x115bc87fc jsOpCall::run(jsRunner&, ScScript::ESVariant&) const + 778
44 libAdobeExtendScript.dylib 0x115bcf960 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 140
45 libAdobeExtendScript.dylib 0x115bca64e jsOpFunction::run(jsRunner&, ScScript::ESVariant&) const + 390
46 libAdobeExtendScript.dylib 0x115bef872 jsRunner::run(ScScript::ESVariant&) + 114
47 libAdobeExtendScript.dylib 0x115be0f4f jsFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 359
48 libAdobeExtendScript.dylib 0x115bb6aaa ScScript::RealEngine::exec(int, ScScript::Object&, ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&, int) + 530
49 libAdobeExtendScript.dylib 0x115bb82e4 ScScript::RealEngine::eval(ScScript::Script&, ScCore::Variant*, int, int, ScCore::Variant const*) + 422
50 libAdobeExtendScript.dylib 0x115bb80c1 ScScript::RealEngine::eval(ScCore::String const&, ScCore::Variant*, int, int, ScCore::Variant const*, ScCore::String const*, int) + 189
51 libAdobeExtendScript.dylib 0x115be2240 jsGlobalClass::get(ScScript::Arguments&) + 1246
52 libAdobeExtendScript.dylib 0x115ba8b2d ScScript::DispatcherFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 323
53 libAdobeExtendScript.dylib 0x115bc87fc jsOpCall::run(jsRunner&, ScScript::ESVariant&) const + 778
54 libAdobeExtendScript.dylib 0x115bce30a jsOpReturn::run(jsRunner&, ScScript::ESVariant&) const + 110
55 libAdobeExtendScript.dylib 0x115bcf960 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 140
56 libAdobeExtendScript.dylib 0x115bca64e jsOpFunction::run(jsRunner&, ScScript::ESVariant&) const + 390
57 libAdobeExtendScript.dylib 0x115bef872 jsRunner::run(ScScript::ESVariant&) + 114
58 libAdobeExtendScript.dylib 0x115be0e80 jsFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 152
59 libAdobeExtendScript.dylib 0x115bb6aaa ScScript::RealEngine::exec(int, ScScript::Object&, ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&, int) + 530
60 libAdobeExtendScript.dylib 0x115bb7944 ScScript::RealEngine::call(ScCore::Variant const&, ScCore::String const&, ScCore::BasicArray const&, ScCore::Variant*, int) + 558
61 ScriptingSupport 0x198c78182 ScObjects::BridgeTalkLiveObject::ExtendScriptHandler::onReceive(ScCore::Array const&, ScObjects::SoString*) + 278
62 ScriptingSupport 0x198c78508 ScObjects::BridgeTalkLiveObject::ExtendScriptHandler::handleMessage(int, ScObjects::BridgeTalk::Message&, ScObjects::SoString*) + 514
63 ScriptingSupport 0x198aced9c 0x198aca000 + 19868
64 ScriptingSupport 0x198c64f7c ScObjects::BridgeTalk::processIncomingMessage(unsigned long, bool) + 1306
65 ScriptingSupport 0x198c72ca0 ScObjects::BridgeTalk::pump(ScObjects::BridgeTalk::EnabledOperations, ScObjects::BridgeTalkContext*) + 268
66 ScriptingSupport 0x198ad0ada PluginMain + 7149
67 ScriptingSupport 0x198d2ed05 Mondo::CPhotoshopAutomate::Dispatch(char const*, char const*, void const*) + 45
68 ScriptingSupport 0x198d2eef6 Mondo::CPhotoshopAutomate::Entry(char const*, char const*, void const*, int) + 110
69 ScriptingSupport 0x198acf030 PluginMain + 323
70 Adobe Photoshop 2024 0x10ede7835 0x10c0df000 + 47220789
71 Adobe Photoshop 2024 0x10e460cd4 0x10c0df000 + 37231828
72 Adobe Photoshop 2024 0x10e46113a 0x10c0df000 + 37232954
73 Adobe Photoshop 2024 0x10f571207 0x10c0df000 + 55124487
74 Adobe Photoshop 2024 0x10f570484 0x10c0df000 + 55121028
75 Adobe Photoshop 2024 0x10f66dd84 0x10c0df000 + 56159620
76 Adobe Photoshop 2024 0x10e42dd25 0x10c0df000 + 37023013
77 Adobe Photoshop 2024 0x10f571207 0x10c0df000 + 55124487
78 Adobe Photoshop 2024 0x10f570484 0x10c0df000 + 55121028
79 Adobe Photoshop 2024 0x10f66aab5 0x10c0df000 + 56146613
80 Adobe Photoshop 2024 0x10e42e8c1 0x10c0df000 + 37025985
81 Adobe Photoshop 2024 0x10e46927b 0x10c0df000 + 37266043
82 ScriptingSupport 0x198ad281a PluginMain + 14637
83 ScriptingSupport 0x198acf56e PluginMain + 1665
84 Adobe Photoshop 2024 0x10e42cc01 0x10c0df000 + 37018625
85 Adobe Photoshop 2024 0x10f571207 0x10c0df000 + 55124487
86 Adobe Photoshop 2024 0x10f570484 0x10c0df000 + 55121028
87 Adobe Photoshop 2024 0x10f66aab5 0x10c0df000 + 56146613
88 Adobe Photoshop 2024 0x10f65cec8 0x10c0df000 + 56090312
89 Adobe Photoshop 2024 0x10f65d06a 0x10c0df000 + 56090730
90 Adobe Photoshop 2024 0x10f5fd0ec 0x10c0df000 + 55697644
91 AppKit 0x7ff817584ace -[NSApplication _handleEvent:] + 65
92 AppKit 0x7ff817159b0d -[NSApplication run] + 623
93 Adobe Photoshop 2024 0x10f5fdc69 0x10c0df000 + 55700585
94 Adobe Photoshop 2024 0x10f5fff45 0x10c0df000 + 55709509
95 Adobe Photoshop 2024 0x10f65d76e 0x10c0df000 + 56092526
96 Adobe Photoshop 2024 0x110c7541b 0x10c0df000 + 79258651
97 Adobe Photoshop 2024 0x10c0e5651 0x10c0df000 + 26193
98 dyld