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Participating Frequently
May 7, 2024

P: Photoshop Beta Generate Image only produces a black images.

  • May 7, 2024
  • 54 replies
  • 6910 views

Hello everybody

So, the latest Photoshop Beta 25.9 m.2603 update which introduced the Generate Image and Reference Image features is not working for me. I'm on Windows 10 and a high-end PC by the way.

 

Whenever I use the Generate Image feature, I get a black layer as a result.

No matter what options I choose or what the prompt is.

Even if I choose no options at all.

 

It simply doesn't work. I just get 3 black options to choose from (see attached screenshot).

 

Needs to be fixed asap.

 

Thank you.

54 replies

Participating Frequently
July 24, 2024

Thank You, @CShubert ! 🙂

CShubert
Community Manager
Community Manager
July 24, 2024

Thank you for letting us know @olehd16178664 about the Eye Candy plugin issue... since Ps beta does not support third party plugins, it is up to the developer to update their apps and most will not do that for betas, but it would be interesting to know if the Ps release version has this issue or not... if so, then it might be good to reach out to them to see what their update plans are.

 

Glad to hear you are back up with Ps beta though.

 

Thanks,

Cory - Photoshop Product Manager

Participating Frequently
July 24, 2024

Hey @CShubert , It looks like I have discovered the source of the problem 🙂

I took your advice (above) and launched Photoshop without third-party plugins (it was Eye Candy 7) - and “Generate Image” works correctly!
But it's a bit sad because the Eye Candy 7 plugins are very useful and I use them periodically.... (

Participating Frequently
July 23, 2024

No, @CShubert, unfortunately, even after rebooting and “Check for updates,” the CCD still only offers version 25.11
Perhaps somewhere the ability to see beta versions of Photoshop is disabled?

What’s interesting is that on my home computer, the same Photoshop version 25.11 works great.
And the "Generate Image" function works correctly.
The problem is only on a work computer in the office.
Differences in corporate network access settings
or computer configuration (video card? drivers?)

CShubert
Community Manager
Community Manager
July 23, 2024

@olehd16178664 if you click on the text that says Check for Update, that will go out and pull in the latest. You can also try logging out of CCD and then back in, sometimes depending on region/location things take a bit longer...

 

Let us know if you are able to see the new Ps beta.

 

Thanks,

Cory - Photoshop Product Manager

Participating Frequently
July 23, 2024

Sorry @CShubert, but my Creative Cloud only offered me version 25.11 -

CShubert
Community Manager
Community Manager
July 23, 2024

@olehd16178664 do you see the same thing with Adobe Photoshop Version: 25.12.0 20240722.m.2708 7e0e5ce arm64 that was released today?

 

Thanks,

Cory - Photoshop Product Manager

Participating Frequently
July 23, 2024

Could it be related to network access settings or the video card's properties?

Participating Frequently
July 23, 2024

Hi guys!
I have the same problem in Photoshop 25.11
Was any solution finally found?

CShubert
Community Manager
Community Manager
July 8, 2024

@Fede_OK check your email.

 

Thanks,

Cory - Photoshop Product Manager