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Participating Frequently
May 7, 2024

P: Photoshop Beta Generate Image only produces a black images.

  • May 7, 2024
  • 54 replies
  • 6910 views

Hello everybody

So, the latest Photoshop Beta 25.9 m.2603 update which introduced the Generate Image and Reference Image features is not working for me. I'm on Windows 10 and a high-end PC by the way.

 

Whenever I use the Generate Image feature, I get a black layer as a result.

No matter what options I choose or what the prompt is.

Even if I choose no options at all.

 

It simply doesn't work. I just get 3 black options to choose from (see attached screenshot).

 

Needs to be fixed asap.

 

Thank you.

54 replies

Fede_OKAuthor
Participating Frequently
July 8, 2024

Yes, I updated the Beta today.

The same exact problems.

Nothing has changed even after the numerous updates Adobe released since I first created this thread.

CShubert
Community Manager
Community Manager
July 8, 2024

@Fede_OK happy to try to see what is up.  A couple things first to make sure we are all on the same page:

 

1. Do you have this issue with the latest Ps beta: Adobe Photoshop Version: 25.11.0 20240706.m.2689 a56b6d6 arm64

2. Do you have the same issue with the latest Ps release version: Adobe Photoshop Version: 25.9.1 20240610.r.626 e3aae35 arm64

 

Thanks,

Cory - Photoshop Product Manager

Fede_OKAuthor
Participating Frequently
July 8, 2024

I still need assistance regarding this.

 

Can anyone please contact me so me can schedule a meeting?.

I might just cancel my Adobe subscription otherwise because what's the point, really.

Fede_OKAuthor
Participating Frequently
June 26, 2024

Hi @Color T 

Have you been able to fix this?

Community Manager
June 11, 2024

@Color T sorry about the issue.

Could you please share the following details :

  1. Can you use the generative fill/generative Expand feature on the same build ?
  2. Do you have any network firewall by any chance?
  3.  Please share a psd file for the issue.
  4. Also, can you use the text to image feature from browser on firefly.adobe.com . 
  5.  Frequency of this issue.

We would also like to connect with you for the issue, so that we can collect more logs and understand the scenario.

 

We are working to resolve the issue, thanks for the support.

 

Regards,

Agrita Jain

Participant
June 11, 2024

Good afternoon. I have the same problem in Photoshop Beta. Was any solution finally found?

Fede_OKAuthor
Participating Frequently
May 30, 2024

Just replied to you, mate.

 

Thanks.

rpandita
Community Manager
Community Manager
May 30, 2024

Hi @Fede_OK 

 

I have sent you a message.

Can you please check your inbox?

 

Regards

Rohit

Fede_OKAuthor
Participating Frequently
May 28, 2024

Oh... That's terrible news.

 

I'm completely against going from Windows 10 to Windows 11. But maybe that could be the solution?.

CShubert
Community Manager
Community Manager
May 28, 2024

The team is still looking into this issue as no other customers are sharing this so it is difficult to pin down why it is just happening to your system.

 

Thanks,

Cory - Photoshop Product Manager