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reimundl1594886
Participating Frequently
August 9, 2023

P: Photoshop Beta Startup Error (0xc0000142)

  • August 9, 2023
  • 258 replies
  • 64091 views

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The program starts with an error message and then shuts down.

258 replies

Known Participant
May 10, 2024

Please correct me if I'm off-base or wrong. My understanding is that this forum is to report bugs on the BETA version of PS to help the developers vet out issues before they are integrated into a release version. Understanding that the release version of PS must work on multiple and disparate platforms as well as different operating systems, the task of vetting bugs and fixing them must be very challenging in the least. While I'm anxious, as you all are, to try the Firefly Model 3 in the latest BETA release, I think we should be patient and let the development team iron out the issues. There is no need for anger, disparaging remarks, or calling support lines. The team knows there is a problem or problems (as Cory Shubert has acknowledged) and they are currently trying to fix it. It could be fixed tomorrow or in a month. Let's be patient. Remember, this is a BETA version. One can always work with the release version--Photoshop 25.7.

Participant
May 10, 2024

Hola. Quiero informar que, después de instalar la nueva versión de Photoshop Beta, no me permite abrir y me aparece el siguiente mensaje: "La aplicación no se pudo iniciar correctamente (0xc0000142). Haga click en Aceptar para cerrarla". Cabe aclarar que, en las versiones anteriores, Photoshop, Lightroom y Photoshop Beta, funcionaban correctamente. Gracias.

kglad
Community Expert
Community Expert
May 10, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop bugs">
AlexDSBR
Participating Frequently
May 10, 2024

20 dias depois. Adobe ta  para o problema. hhehe.

Participant
May 10, 2024

PS Beta will not open. I get the message 0xc0000142. Have fully uninstalled/reinstalled with reboots in between everything tried. 

Regular PS info, first line: Adobe Photoshop Version: 25.7.0 20240415.r.504 130b225 x64
Device name DESKTOP-backup
Processor Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz 3.40 GHz
Installed RAM 32.0 GB
System type 64-bit operating system, x64-based processor
Edition Windows 10 Pro
Version 22H2
OS build 19045.4291
Experience Windows Feature Experience Pack 1000.19056.1000.0

Worked fine, then stopped working. Had work to do so have not tried Beta for a few days and can't recall if there was an upgrade that caused this, but I don't think so.

Participant
May 9, 2024

The application was unable to start correctly (0xc0000142) Click OK to close the application.....is the error message like everyone else on here is getting. The last version of Beta that works is 25.8 and have never had a problem updating until now. I've also tried calling you guys with no answer back or call back. I've been using Photoshop now since December and have loved it since. But the customer service hasn't been a pleasant experience at all. When the update first came out, that same day I messaged back and forth with an agent to only get a wait a few days and see what happens reply. Well it's been as you know well past a few days with no prevail. Please Help!

SergioAndrade
Participating Frequently
May 9, 2024

Eu custo acreditar que agora o Photoshop vai obrigar meio mundo a atulizar sua maquina que por ventura roda tudo que precisa, somente para que a atualizacao funcione. Deve haver uma forma de adaptar para que ainda funcionem. Ou uma versão que alguns recursos sejam desligados por não suportar. Mas nem abrir já acho uma grande mancada.

Participating Frequently
May 10, 2024

Sérgio, como comentei antes, liguei pro suporte da Adobe, parece que em Portugal, e a resposta burocrática foi que como o Photoshop é beta estamos sujeitos a esse tipo de situação.
Simples assim

--

(Removed)

 

 

CShubert
Community Manager
Community Manager
May 9, 2024

@NoloSQ did you file this crash with the Crash Reporter tool?

 

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

 

Thanks,

Cory - Photoshop Product Manager

NoloSQ
Participant
May 9, 2024

8/5/2024 15:28 Application Error             Nombre de la aplicación con errores: Photoshop.exe, versión: 25.9.0.2603, marca de tiempo: 0x662ea4c0&#x000d;&#x000a;Nombre del módulo con errores: dvacore.dll, versión: 24.2.0.1, marca de tiempo: 0x65df5ea2&#x000d;&#x000a;Código de excepción: 0xc000001d&#x000d;&#x000a;Desplazamiento de errores: 0x0000000000075a63&#x000d;&#x000a;Identificador del proceso con errores: 0x7900&#x000d;&#x000a;Hora de inicio de la aplicación con errores: 0x01daa15c6463897d&#x000d;&#x000a;Ruta de acceso de la aplicación con errores: C:\Program Files\Adobe\Adobe Photoshop (Beta)\Photoshop.exe&#x000d;&#x000a;Ruta de acceso del módulo con errores: C:\Program Files\Adobe\Adobe Photoshop (Beta)\dvacore.dll&#x000d;&#x000a;Identificador del informe: e86714f2-dc14-40fc-8918-5fe4aea4a100&#x000d;&#x000a;Nombre completo del paquete con errores: &#x000d;&#x000a;Identificador de aplicación relativa del paquete con errores:

Participating Frequently
May 9, 2024

A mí me pasó justo lo mismo.
Por eso lo de las versiones de PC más actuales... como que no me encaja.

Y, por lo visto, echan el culo fuera y resulta que la culpa es nuetsra o de nuestras "máquinas obsoletas" (léase con ironía, claro).

Participating Frequently
May 9, 2024

Idem