P: Photoshop Beta & v26.1 on Windows - Launch Error: dxcore.dll

Hey everybody, we have a fix for this that will be rolled out in the next Ps GA release next week. We will update this thread when it is available in your CCD.

Thanks,

Cory - Photoshop Product Manager

Adobe tend not to announce releases in advance for roll out of bug fixes. They would normally test a fix on their own systems, then in the beta to ensure the fix works across various operating systems and hardware configurations, and does not inadvertently introduce new issues. Then they refine further or build into the roll out schedule for dot releases.

Dave

Still not working the regular PS (the beta version works). Is somebody of Adobe taking any action? 

In all its Glory, ADOBE has made a mess of our systems with the recommended tech changes to fix that issue created by their update.  Ultimately, we could not get it working or install an older product version.  I could not get a straight answer as to why we could not revert to an older version that 'worked', but hey, I'm not a computer programmer, so maybe I just don't understand.  I do know that after 10's of hours from our IT (who are programmers), they could not get it to work. So we're done and walking away from ADOBE for these products.  If you happen to have annual subscriptions, be aware that you will need to re-up by haggling with their support and then cancel the new subscriptions after they refund the prorated old subscriptions.  This sounds like a hassle, but it's not bad, given we're talking about thousands of dollars.  

We do not use beta versions in production. We are also currently unable to revert to an older version, as this option is not offered in either the web interface or the desktop app. We are still receiving the dxcore.dll error and cannot start Photoshop. How can we restart our production without having to switch to another software?
Operating system: Microsoft Windows 10 Enterprise LTSC, Version 10.0.17763, Build 17763

Hi, I have been waiting for many days since this issue appeared on my PS. It says dxcore.dll is missing. I have uninstalled and reinstalled many times but I still cannot open PS. Please fix this issue as soon as possible.

@defaultazn8j9f5giay we see you have a teams account... is it possible your IT Admin has locked down updates?  Please check with them to make sure you are able to update your CCD and Ps beta apps and let us know if this might be your issue.

Thanks,

Cory - Photoshop Product Manager

@CShubert Here's some of my info in case it's of use. I'm using Windows 10 and the Creative Cloud app isn't updating past version 5. I've tried uninstalling it and downloading the installer again but the result is the same. The Photoshop Beta is working but regular Photoshop does not. Nothing happens when I try to open it through the Creative Cloud app but opening it through the start menu gives me the dxcore.dll error. 

@CShubert 

I can share my computer system info and mode of access for both of these. I use a University of New Mexico licence via Creative Cloud.

My device specifications are:

Processor - Intel(R) Core(TM) i5-8365U CPU @ 1.60GHz 1.90 GHz

Installed RAM - 16.0 GB

System type - 64 bit operating system, x64-based processor

My Windows specifications are:

Edition - Windows 10 Education

Version 1809

OS build 17763.1935

I previously shared: [after some people reported success] I am unable to do the requested process given the error won't even launch either the full Photoshop nor the Beta. When I try to open Beta, I receive this message "The code execution cannot proceed because MSVCP140_ATOMIC_WAIT.dll was not found. Reinstalling the program may fix this problem."

And, when I try the full Photoshop it states "The code execution cannot proceed because dxcore.dll was not found. Reinstalling the program may fix this problem." I hit OK, and another window error pops up stating the same as the Beta.

FYI, this has not been fixed (12/03/24)

, and I was told by ADOBE support that the reason it does not work (on our system) is that we are using WINDOWS 2019, which oddly has been in use with our TEAM account for ~10 years. So now that they've pushed an update that has disabled the software, I'm being told that it won't work (after hours of IT uninstalling/reinstalling based on their requirements).