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ValeriiN
Inspiring
November 5, 2024

P: Photoshop Beta & v26.1 on Windows - Launch Error: dxcore.dll

  • November 5, 2024
  • 103 replies
  • 23159 views

Today after the update I encountered that my Photoshop won't open due to this error: “(Photoshop beta.exe) Failed to continue code execution because the system did not detect dxcore.dll. To fix this error, try reinstalling the application.”
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I have reinstalled several times already, but it didn't help me in any way. I also searched for solutions, but found nothing useful 😞
Since I urgently need the program for work, I wanted to install at least the previous version, but from what I understand, it is not possible to do so
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Does anyone know how to fix it or how to install the previous version?

 
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    103 replies

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    A
    andy_7488
    Participating Frequently
    November 22, 2024

    So I have restored from our backup Photoshop  v25.11.0 from inside "Program Files" and BAM it works. So this is isolated to v26.1.

     

    QA QA QA - WHERE IS THE RELEASE MANAGER?

    A
    andy_7488
    Participating Frequently
    November 21, 2024

    Same issue with AMD Cards. KNOCK KNOCK ANYONE IN THERE!

    Mark.Dahm
    Community Manager
    Mark.DahmCommunity Manager
    Community Manager
    November 21, 2024

    We're investigating whether we modified our dependency on that dll. It's a system level dll, and it's possible, given what @andy_7488  said, may have been changed with a Windows update. I wonder if rolling back the update might restore things? If that's too much to stomach, I'll update here when we wrap up our investigation.

     

    Noting that this seems to be affecting pre Win 11 systems; nobody saying their Win 11 system is affected, as far as I know so far.

      A
      andy_7488
      Participating Frequently
      November 21, 2024

      Can you cross reference this issue with the Ai product Team. This was happening a few months back and then it was "fixed". 

      Oddly the machine where this started happening also is now missing dxcore.dll but on a machine without Adobe, dxcore.dll is there. Perhaps the Ai team removed the dxcore.dll dependency from the app, which was not rolled forward to the Ps app?

      A
      andy_7488
      Participating Frequently
      November 21, 2024

      Also oddly noticed that dxcore.dll is now missing from c:\windows\system32\ folder.

       

      I looked at another machine and can see dxcore.dll is there still.

       

      Anyone who is having this issue, can you report the existence of dxcore.dll in your system32 folder?

       

      Virus scanner does not report removing this file...

      A
      andy_7488
      Participating Frequently
      November 21, 2024

      The last update that was installed just before this happened was MS KB5046615 & MS KB5046540

       

      After these updates Ps stopped working.

        A
        andy_7488
        Participating Frequently
        November 21, 2024

        Confirmed this appears to be some kind of regression bug. Used to happen with Ai, now with Ps.

        Windows Server 2019 1809

        SFC returns no corrupt system files.

          A
          alberto_0144
          Participant
          November 21, 2024

          The same thing has been happening to me as ValerriN for a couple of days now. I've tried all the solutions you suggested and nothing works. I hope you fix it soon. Thank you very much.

            CShubert
            Community Manager
            CShubertCommunity Manager
            Community Manager
            November 20, 2024

            Have passed this on to the team.

             

            Thanks,

            Cory - Photoshop Product Manager

              Mark.Dahm
              Community Manager
              Mark.DahmCommunity Manager
              Community Manager
              November 20, 2024

              dxcore is a Microsoft dll and it seems like a new dependency for Ps. Investigating.

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